We are hiring a Group Lead – Employee Benefits Operations in Pune to head the Employee Perks line of business , covering travel claims processing and reimbursements for the India market . You will review claims for correctness and completeness, guide a team of processors, act as the single point of contact for stakeholders, and keep SLAs and KPIs on target. The role suits a senior skilled from a finance and accounting (AP/AR) or HRO background with 10 to 12 years of experience , including managerial experience leading a team of 25 to 40 . It is a day shift (9 AM to 6 PM IST) role with a salary of up to ₹17 LPA .
Key responsibilities
Lead the Employee Advantages line of business
Review claims processed by the team for correctness and completeness
Act as SPOC for stakeholders, answering queries and giving regular updates
Guide the team of processors and oversee their performance
Analyse claims to find trends, detect potential fraud and identify improvements
Handle escalations promptly
Publish performance reports and metrics to leadership
Maintain process documentation and cross-skill team members
Make sure SLAs and KPIs are consistently met
Required qualifications and experience
10 to 12 years of experience (the draft also says 10 to 15) in client management in a finance and accounting or HRO background, including claim reimbursements, especially travel claims
3 to 4 years minimum as a manager , leading a team of 25 to 40
Finance and accounting background (AP/AR) and AP/AR reconciliation knowledge
Commerce graduate , with CA Inter passed as the minimum qualification
Experience in MS Office, advanced MS Excel and SAP
Solid communication, analytical and problem-solving skills
Able to work under pressure and meet timelines
Collaborative and customer-focused
Job details
Role
Group Lead – Employee Benefits Operations
Domain
AP/AR reconciliation, employee travel claims and reimbursement (India)
Location
Pune
Experience
10 to 12 years
Band
BPO 5
Salary
Up to ₹17 LPA
Shift
9 AM to 6 PM IST
Why join
Lead a large employee benefits operations team
Salary of up to ₹17 LPA
Day shift, with no night work
Direct stakeholder and leadership exposure
Clear path to senior operations leadership
📌 Group Lead Employee Benefits Jobs Pune Claims Up To 17 Lpa (India)
🏢 Gratitude
📍 India
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