Job Description

Roles & Responsibilities :

- Own and prioritize the team backlog: Service Now features (catalog items, flows, portal and ITSM enhancements), ATF suites and CI/CD quality gates.

- Turn business needs into clear epics, stories and acceptance criteria with stakeholders, developers and testers, including the automated tests each story needs.

- Accept delivered work against acceptance criteria and test results, and plan releases with the team.

- Track delivery and quality metrics (velocity, automation coverage, pass rates, defect leakage) and use them to set priorities.

- Make sure features and regression suites are ready for platform upgrades and transition wave go-lives.

Qualifications

Educational qualification:

B.E - Computer Science or IT

Experience :

- 6 to 10 years in IT,



with at least 3 years of Service Now development or testing and at least 2 years as a Product Owner or team lead.

- Valuable knowledge of Service Now development: Service Catalog, Workflow Studio/Flow Designer, portals, integrations and ITSM.

- Hands-on ATF knowledge (test steps, suites, templates, scheduled runs).

- Experience with CI/CD pipelines and Agile Dev Ops teams.

Mandatory/requires Skills :
Product Management, Leading Teams

Preferred Skills :
PSPO, CSPO or SAFe POPM; Service Now Certified System Administrator (CSA); Certified Application Developer (CAD) or ISTQB Foundation.

Additional Information

Manual Approved PANF#BD/PA-SM_MX_India_136

📌 Product Owner – ServiceNow Development and Test Automation (ATF) (India)
🏢 Bosch Group
📍 India