Roles & Responsibilities
● Completing end to end Targets.
● Outbound call process (min. 100 - 150 calls in a day).
● Fetching out References.
● Completing 2 hours connected call duration by the day end.
● Responsible for the student Help/ issues over calls.
● Grievance handling/ query handling based on the academics and curriculum.
● Fetching out References and taking feedback from the students.
● Handling escalations & cancellation of students, working towards retention.
● Provide accurate, valid and complete information by using the right methods/tools.
● Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Qualification
● Graduate/Post Graduate in any discipline.




● Experience (1-3 years) can apply.
● Attractive Incentive Structure.

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Are you comfortable with target based profile?
- What is your current in-hand salary on monthly basis?

Education:

- Bachelor's (Required)

Experience:

- Customer support: 1 year (Required)

Language:

- English (Required)

Work Location: In person

📌 Customer Support Specialist (Gurugram)
🏢 Hike Education
📍 Gurugram