Sales Coordinator Manager

Location: Ambattur, Chennai, Tamil Nadu
Industry: Manufacturing | Engineering | SMT Pallets & Stencils | Precision Components
Employment Type: Full-Time
Experience: 7-12 Years
Qualification: Bachelor's Degree (MBA Preferred)

Contact Name: Sharmila

Contact Number:(phone hidden), (phone hidden), (phone hidden)

About the Role

We are seeking a highly organized and result-driven Sales Coordinator Manager to lead and manage our sales coordination function. The ideal candidate will act as the bridge between customers, sales, production, logistics, and finance teams, ensuring seamless execution of customer orders and exceptional customer satisfaction.

This role is critical in driving business growth through effective sales support, order management, customer relationship management, and cross-functional coordination.

Key Responsibilities

Sales Operations & Coordination

- Manage end-to-end sales coordination activities from inquiry to delivery.
- Support the sales team in achieving revenue and business targets.
- Monitor and follow up on customer inquiries, quotations, and purchase orders.
- Maintain accurate sales records, reports, and customer databases.
- Ensure timely submission of quotations and proposals.

Customer Relationship Management

- Serve as the primary contact for customers regarding orders and commercial queries.
- Build strong relationships with existing and prospective customers.
- Address customer concerns and coordinate timely resolutions.
- Ensure high levels of customer satisfaction and service excellence.

Order & Quotation Management

- Prepare and track quotations in coordination with technical and production teams.
- Review customer purchase orders and ensure compliance with commercial terms.
- Monitor order progress and communicate updates to customers.
- Coordinate payment follow-ups and delivery commitments.

Cross-Functional Coordination

- Work closely with Production, Planning, Purchase, Quality, Logistics, and Accounts departments.




- Ensure on-time order execution and delivery.
- Support production planning based on customer requirements.
- Escalate critical issues and customer concerns when necessary.

Reporting & Business Analytics

- Prepare daily, weekly, and monthly sales reports.
- Analyze sales trends and customer performance.
- Track sales pipeline, order conversion ratios, and business opportunities.
- Provide data-driven insights to management.

Business Development Support

- Support lead generation and customer acquisition initiatives.
- Coordinate customer meetings, plant visits, exhibitions, and business presentations.
- Maintain and track opportunities through CRM systems.

Required Skills & Competencies

Excellent communication and interpersonal skills

Strong customer relationship management abilities

Advanced proficiency in MS Excel and Microsoft Office

Experience with ERP and CRM systems

Strong analytical and reporting skills

Exceptional organizational and multitasking abilities

Leadership and team management skills

Proactive follow-up and problem-solving mindset

Preferred Industry Experience

- SMT Pallet Manufacturing
- SMT Stencil Manufacturing
- Electronics Manufacturing Services (EMS)
- PCB Industry
- Precision Engineering
- Industrial Automation
- Automotive Components
- Aerospace Manufacturing

Qualifications

- Bachelor's Degree in Business Administration, Marketing, Commerce, Engineering, or related field.
- MBA in Sales & Marketing is preferred.
- 7-12 years of experience in Sales Coordination, Customer Service, Sales Operations, or Inside Sales.
- Minimum 3 years of experience managing teams or leading sales coordination functions.

What We Offer

- Competitive salary and performance incentives
- Career growth opportunities
- Dynamic and cooperative work environment
- Opportunity to work with leading domestic and international customers
- Exposure to advanced manufacturing and engineering solutions

Pay: ₹83,333.00 - ₹125,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Sales Coordinator Manager (Chennai)
🏢 Ecopmin Technologies Private
📍 Chennai