12 Nov
|
Sleeba & Sons Motor Corporation
|
Kayamkulam
12 Nov
Sleeba & Sons Motor Corporation
Kayamkulam
- Monitor and improve overall customer experience across Sales and Service departments.
- Ensure timely follow-up with customers at different stages of their journey.
- Handle customer complaints, feedback, and escalations effectively.
- Conduct customer satisfaction calls and monitor feedback scores.
- Coordinate with Sales, Service, and CRM teams to resolve customer concerns.
- Monitor customer satisfaction (CSI) and service quality performance.
- Identify areas for improvement and implement customer experience initiatives.
- Ensure timely closure of customer complaints and follow-up activities.
- Prepare daily, weekly, and monthly customer feedback reports.
- Maintain strong customer relationships and improve customer retention.
Pay: ₹20,000.00 - ₹35,000.00 per month
Perks:
- Provident Fund
Work Location: In person
📌 Customer Experience Manager (Kayamkulam)
🏢 Sleeba & Sons Motor Corporation
📍 Kayamkulam