Sales & Operations Team Lead
Company: Pinnacle Xplore
Industry: EdTech | Online Tutoring
Work Mode: Fully Remote (Work From Home)
Working Hours:
- Shift 1: 10:00 PM – 6:00 AM IST
- Shift 2: 11:00 PM – 7:00 AM IST
1. Role Overview
Pinnacle Xplore is looking for a agile, result-oriented and customer-centric Sales & Operations Team Lead to drive international sales, manage client relationships and oversee day-to-day business operations for its online tutoring services.
The ideal candidate will possess a strong understanding of sales management, customer acquisition, team supervision and operational coordination, with the ability to engage effectively with US-based parents and clients.
The role requires a proactive professional who can balance revenue generation with service delivery, ensuring an exceptional customer experience while maintaining operational efficiency and business growth.
2. Essential Qualifications & Experience
- Graduate in any discipline; MBA (Sales & Marketing) or Business Management will be an added advantage.
- 1–3 years of relevant experience in sales, business development, customer relationship management or sales operations.
- Prior experience in the EdTech, online education or international sales industry is highly desirable.
- Demonstrated ability to manage sales pipelines, achieve targets and drive customer conversions.
- Experience in handling or supervising sales teams will be an advantage.
- Familiarity with CRM platforms and customer management tools.
3. Essential Skills & Competencies
- Communication & Negotiation: Excellent verbal (neutral accent) and written English communication skills, with strong persuasion, negotiation and objection-handling abilities.
- Client Relationship Management: Strong customer engagement, relationship-building and retention capabilities.
- Customer Success & Retention: Ability to manage customer expectations, resolve concerns and develop long-term client relationships.
- Sales Operations & Analytics: Proficiency in monitoring sales pipelines, conversion metrics, revenue performance and operational KPIs.
Join Pinnacle Xplore and be a part of a growing EdTech organization committed to delivering quality online tutoring experiences while driving excellence in international sales and operations.