Job Summary

BPCS Application Managed Services (AMS).

- Monitor and adherence to KHC ServiceNow ticketing system
- BPCS User functional support
- BPCS problem resolution within KHC SLAs
- Resolution of BPCS issues and requests within KHC SLAs
- BPCS Problem resolutions - BPCS Daily, Weekly, Monthly and Yearly batch resolution as escalated by Operations Team
- Manage BPCS interfaces including EDI, PWS, Basware, Demantra and BlueYonder integrations in conjunction with those application SMEs

Key Responsibilities

Key responsibilities

- 10+ years of experience in BPCS technical and functional knowledge
- BPCS User functional support
- Monitor and adherence to KHC ServiceNow ticketing system
- BPCS problem resolution within KHC SLAs
- BPCS Problem resolutions - BPCS Daily, Weekly, Monthly and Yearly batch resolution as escalated by Operations Team
- Manage BPCS interfaces including EDI, PWS, Basware, Demantra and BlueYonder integrations in conjunction with those application SMEs




- Data reconciliation within BPCS and across integrated non-core systems as required
- Process reviews and investigations withing scope of BPCS, including root cause analysis and enhancement recommendations
- BPCS minor development work per month for minor code changes, easy report creation, etc (maximum 40 hours per month)
- Troubleshoot critical production incidents and perform root cause analysis.
- Lead defect resolution, performance optimization, and stabilization efforts.
- Manage application releases, deployments, and post-production validations.
- Ensure SLAs and operational KPIs are consistently achieved.

Skill Requirements

Must Have Skill

Electronic Data Interchange (EDI),Supply Chain Management,EBS- Demantra

Good to Have Skill

IBM DB2 for i

Other Requirements

📌 Senior Design Lead (Noida)
🏢 HCLTech
📍 Noida