- Handle incoming and outgoing customer calls, WhatsApp messages, and enquiries professionally.
- Explain tiffin subscription plans, pricing, menus, delivery schedules, and company policies.
- Convert customer enquiries into successful subscription sales.
- Follow up with potential customers and achieve daily and monthly sales targets.
- Manage new orders, subscription renewals, pauses, and extensions.
- Maintain accurate customer details, order records, and subscription information in the CRM.
- Coordinate with the kitchen team for daily meal preparation requirements and order counts.
- Coordinate with the delivery team to ensure smooth and timely meal deliveries.
- Handle customer complaints regarding food quality, quantity, packaging, and delivery.
- Escalate unresolved complaints and operational issues to the concerned department or management.
- Follow up with existing customers to encourage subscription renewals and retention.




- Promote premium subscriptions, meal upgrades, and additional services to increase sales.
- Verify customer payments and coordinate with the accounts team regarding billing issues.
- Prepare and submit daily reports on customer enquiries, sales, renewals, complaints, and pending orders.
- Follow company SOPs, maintain customer confidentiality, ensure skilled communication, and deliver excellent customer service.

Pay: ₹13,000.00 - ₹17,000.00 per month

Application Question(s):

- Afternoon shift

Education:

- Diploma (Preferred)

Experience:

- Customer service: 5 years (Required)

Language:

- English (Required)

Location:

- Delhi, Delhi (Required)

Shift availability:

- Day Shift (Required)

Work Location: In person

📌 Customer Care Agent (Delhi)
🏢 SHEEL PARIHAR FOODWORKS PRIVATE
📍 Delhi