Job Description – Barista

Job Title: Barista

Reporting To: Store Manager

Working Hours – 8 Hrsper day including 30 min break

Age Criteria: 18 to 25 years

Qualification: 12th Pass (HSC Appeared or Cleared)

Purpose ofthe Role : The Barista plays a key role in delivering excellent customer service with a positive attitude and passion for the coffee industry. The role requires maintaining store standards, ensuring quality service, and creating a welcoming coffee experience for customers.

Roles & Responsibilities

1. POS & Billing • Receive and process customer payments. • Accurately handle cash and credit card payments as per SOP.

2. Customer Service • Follow the 6 Customer Touch Points: Welcome, Take Order, Service Order, After Service Follow-up, Clearing, and Service Recovery. • Follow HEART steps (Hear, Empathise, Apologize, Respond, Thank You) during service recovery. • Create a coffee atmosphere by performing coffee tastings (once per shift). • Describe menu items, suggest and upsell products. • Serve all items as per Service Delivery Time SOP. • Take customerfeedback to maintain store targets. • Inform customers about the TWC Mobile App and encourage registrations.

3. Internal Process & Store Operations





Ensure FDU setup as per standards; maintain clean and well-stocked food display. • Set up stations as per standard layout. • Follow FIFO method and maintain day dots. • Prepare and serve food, hot and cold beverages as per SOP. • Maintain knowledge of menu offerings, promotions, and new launches. • Maintain clean and sanitized workstations. • Clean service, seating, storage areas, and equipment. • Receive and store dry and food products properly. • Package delivery orders as per SOP. • Adhere to MRDs and outlet closing procedures.

4. Learning & Compliance • Be aware of daily duty roster and deployment. • Understand chemical usage, dilution, and safety guidelines. • Follow grooming standards and handwash SOPs. • Adhere to health and safety guidelines

5. General Responsibilities • Clean utensils and equipment as required. • Handle and maintain equipment properly. • Maintain punctuality and regular attendance. • Contribute to a positive team environment

Pay: ₹13,500.00 - ₹15,000.00 per month

Benefits:

- Versatile schedule
- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Barista/Waitress (Dehradun)
🏢 Third Wave Coffee
📍 Dehradun