Specific Duties and Responsibilities:

- Attend training courses as and when required
- Attend and to participate in any meetings (department, communications etc) as and when required
- Assist with the training and development of colleagues' as and when required
- To be flexible and to carry out any other duties requested by the Management, which may include, amongst others, carrying out duties within our sister properties
- The GSA is at all times required to set a high example in regard to punctuality, appearance, courtesy, performance, attitude, teamwork, guest relations, colleagues' relations, observance of House Rules, loyalty to Supervisor and Management and inter-departmental co-operation
- To use discretion when dealing with guest enquiries, handle problems or complaints in an efficient and professional manner without detriment to the Hotel and /or its reputation
- To ensure that check-in and check-outs are handled smoothly as per standard operation procedures
- To ensure that all check outs are done smoothly as per standard operating procedures and billing is done accurately
- To control all registrations, profiles, room rates, billing and to make sure that no discounts allowances or special rates are given without authorization
- To ensure that guests are escorted to their room after check-in
- To ensure that registration forms are completed properly in accordance with local regulations
- To assist in maintaining a high colleagues morale through motivation, productivity and communication
- To ensure that all information, details and changes regarding guests are completed accurately and circulated to the required departments efficiently




- To check the Front Office Outstanding Ledger on a daily basis and solve any outstanding amounts
- To work and to be aware of all new or existing policy, procedures, rates and promotions
- To ensure that welcome packs are prepared with all information
- To check and prepare the correspondence for the following day and to notify the Reservations Department about any discrepancies
- To ensure that the working area is tidy and clean at all times
- All charges are posted in the system without delay
- To complete all tasks and duties as per check list (e.g. prepare the credit limit report, print emergency reports, bucket check, Traces actioned) and to complete check list after each shift
- Ensure that the room allocation is prepared one day in advance according to the guest’s arrival time and preferences and to liaise with Housekeeping to ensure the rooms are clean by the standard check in time
- Co-ordinate with other relevant departments for the smooth operation of the Front Desk
- To ensure that proper hand over is done to the next shift
- To handle cash float accurately and with responsibility
- To inform the Duty/ Night Manager or Department head of any unexpected VIP arrivals or walk in guests
- To inform the Duty/ Night Manager or Department head of any suspicious situations, persons, unattended luggage, noise or smell.
- To make sure that all lost & found items are handed over to Housekeeping immediately and that all valuable items are handed over to the Duty/ Night Manager without delay

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Versatile schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Service Associate (Front Office) (Kozhikode)
🏢 Westway Hotel
📍 Kozhikode