Job Summary: Responsible for service, rental & workshop operations, machine uptime, team management, safety and customer satisfaction.

Key Responsibilities:

- Manage daily service, breakdown, installation & commissioning of forklifts.
- Allocate jobs to engineers/technicians and monitor SLA/TAT compliance.
- Manage rental fleet - deployment, utilization, maintenance & billing.
- Lead team of supervisors, technicians, operators - roster, performance & training.
- Implement preventive maintenance as per.
- Handle major breakdowns - hydraulics, engine, battery, controller.
- Ensure workshop & site safety - PPE, 5S, ISO, statutory compliance.
- Coordinate with stores for spares availability and control downtime.
- Act as escalation point for key customers, ensure CSAT & AMC renewal.




- Control operations cost, manpower cost & improve service profitability.
- Prepare daily/weekly MIS - uptime, SLA, fleet utilization, expenses.
- Manage vendors for outsourcing, transport & manpower.

Skills: Forklift/MHE technical knowledge, Leadership, Customer Handling, SAP/ERP, Safety Compliance.

KPIs: Uptime >95%, SLA Adherence, Fleet Utilization, CSAT, Cost Control, Zero Accident.

Pay: ₹40,000.00 - ₹65,000.00 per month

Perks:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

📌 Operation Manager (Chakan)
🏢 INDIAN LIFTERS
📍 Chakan