12 Nov
|
Digitide Solutions
|
Jaipur
12 Nov
Digitide Solutions
Jaipur
A Desktop Support Engineer manages computer hardware, operating systems, and software applications while providing in office or remote technical assistance to end-users. Responsibilities Hardware & Peripherals: Troubleshoot, repair, and maintain desktops, laptops, printers, and office equipment. Software & OS: Install, configure, and update Windows, macOS, or Linux operating systems and enterprise applications User & Access Management: Administer Active Directory, reset passwords, and manage VPN or Microsoft 365/Google Workspace accounts Ticketing & Escalation: Log, track, and resolve IT service requests via helpdesk ticketing systems, escalating complex network or server issues to Level 2/3 teams Technical Stack: TCP/IP, DNS, DHCP, Active Directory, Office 365, endpoint security/antivirus, and basic cloud/server monitoring. Soft
Skills:
Strong problem-solving, active listening, and customer-service focus Qualifications Graduate
📌 Desktop Support Engineer (Jaipur)
🏢 Digitide Solutions
📍 Jaipur