Job Summary

We are looking for customer-focused professionals to manage customer interactions, handle service-related queries, and drive renewal activities. The candidate will be responsible for maintaining customer relationships, ensuring customer satisfaction and encouraging customers to continue or renew their services. Duru Cooperation is recruiting on behalf of a client for this position in Chennai.

Roles & Responsibilities

- Handle inbound and outbound customer calls regarding service-related queries and renewals.
- Connect with existing customers to explain renewal plans, advantages and available offers.
- Follow up with customers to ensure timely renewals and service continuity.
- Address customer complaints, queries and concerns professionally.
- Identify customer requirements and provide appropriate solutions.




- Maintain positive customer relationships and improve customer retention.
- Update customer information, call details and renewal status in the CRM system.
- Achieve assigned customer service, renewal and performance targets.

Mandatory Requirements

- HSC Pass / Graduate.
- Minimum 1 year of experience in Customer Service or Renewals.
- Fluency in English and Tamil is mandatory.
- Good verbal communication and customer-handling skills.
- Ability to manage customer queries and follow up on renewal opportunities.
- Willingness to work in rotational shifts and rotational weekday offs.

📌 Customer Service (Chennai)
🏢 Duruper
📍 Chennai