Monitoring / L2 Application Support Engineer
Location: Remote
Job Type: Full-Time
Experience: 2-5 Years
Project Start Date: November 22, 2026
Work Mode: 100% Remote
Working Hours: Jordan Time - Rotational Shifts
Working Days: Sunday to Thursday

Required Skills:

- Hands-on experience in application monitoring, production support, incident detection and troubleshooting using tools such as Grafana, Prometheus, ELK, Splunk or Zabbix.
- Good knowledge of Linux commands, REST APIs, HTTP status codes, basic SQL, application logs, server metrics and API health checks.
- Experience in incident management using Service Now or Jira Service Management, including incident prioritization, escalation, SLA tracking and resolution coordination.
- Ability to investigate application, API, database connectivity, infrastructure, batch job and integration issues, execute approved recovery procedures and coordinate with L2/L3,



Java, Dev Ops and DBA teams.
- Experience in operational reporting, shift handovers, major incident support, RCA data collection, monitoring dashboards and runbook maintenance; exposure to Java/Spring Boot, React, Docker, Kubernetes, APM, distributed tracing, ITIL or scripting is an added advantage.

Interview Process:

- Shortlisted candidates will receive an AI assessment on the same day.
- Candidates must complete the assessment as soon as possible after receiving it.
- Candidates who explicit the AI assessment will proceed to further technical interview rounds.
- Important: Candidates must be informed about the AI assessment process and should be readily available to complete it once shared.

📌 Monitoring /Application Support Engineer- 100% Remote (India)
🏢 VGreenTek
📍 India