Dear Candidate,

Position Name: Desktop Support Lead

Location- Gurugram / Bangalore

Client: TCS

End Client - KPMG

CTC – Upto 7 – 9 LPA (Max)

Payroll – Artech

JD –

6 days working a week ( Sunday will be off)

No Cab will be provided, please ensure candidate should not have commuting issues

JD –

The Desktop Support L2 Lead will be responsible for managing and resolving escalated technical issues, ensuring smooth IT operations, and leading a team of support engineers. This role requires robust technical expertise, leadership skills, and the ability to deliver high-quality end-user support.

Key Responsibilities:

- Lead and mentor the L2 Desktop Support team, ensuring SLA compliance and high customer satisfaction.
- Handle escalated incidents and service requests related to desktops, laptops, printers, and peripherals.
- Perform advanced troubleshooting for hardware, OS (Windows/Mac), and application issues.
- Manage Active Directory tasks (user accounts, groups, permissions) and Microsoft 365 administration.
- Coordinate with L3 teams and vendors for complex issues and hardware replacements.
- Ensure proper documentation of incidents, resolutions,



and processes in ITSM tools (e.g., Service Now).
- Implement and enforce IT security policies and compliance standards.
- Monitor team performance, provide training, and conduct regular reviews.
- Participate in IT projects, migrations, and upgrades as required.

Required Skills & Qualifications:

- 3+ years of experience in L2 /L3 desktop support, with at least 2 years in a lead role.
- Strong knowledge of Windows OS, Mac OS, and common enterprise applications.
- Expertise in Active Directory, Group Policy, and Microsoft 365 administration.
- Familiarity with ITIL processes and ticketing systems (Service Now, Remedy, etc.).
- Excellent troubleshooting, communication, and leadership skills.

Please feel free to get back to us in case of any queries. Thanks.

Thanks & Regards

Shivani Chaturvedi

( Sr Technical Recruiter - Staffing )

Office: +91-(phone hidden),

5th floor, Candor INFOSPACE, Tower 5, Block B, Sector 62, Noida, Uttar Pradesh 201307

Email:[HIDDEN TEXT], Website: www.artech.com

📌 Desktop / EUC Lead (India)
🏢 Artech Infosystems Private
📍 India