Company Description M&G; India, established in 2003, is the strategic innovation and digital hub for M&G;, collaborating with global teams to drive transformation and sustainable growth across the Group. The organization leverages technology, AI, automation, and process excellence to modernize ways of working and enhance outcomes for customers and colleagues. It offers a vibrant culture with solid foundations and plays a central role in M&G;'s business transformation. M&G; India operates under the legal entity M&G; Global Services Private Limited. As part of M&G; plc, a leading international savings and investments business with extensive global reach and long-standing expertise, employees join a group managing significant assets and serving millions of clients worldwide.
Role Description This is a full-time, on-site AVP – Front Office Application Support role based in Pune. The role involves providing advanced support for front office applications used by investment and trading teams, including monitoring system performance, resolving incidents, and managing service requests. The AVP will coordinate with technology and business stakeholders to analyze issues, implement fixes, and support enhancements that improve application stability and usability. Responsibilities include overseeing change management, contributing to development and testing of new features, and ensuring that application support aligns with business processes and regulatory requirements.



The role also requires mentoring team members, maintaining documentation, and driving continuous improvement initiatives across front office systems.
Qualifications

- Candidates should possess strong Analytical Skills to investigate complex issues, interpret data, and provide effective solutions.
- Candidates should possess Business Process knowledge to understand front office workflows, trade lifecycles, and operational standards.
- Candidates should possess Information Technology skills, including familiarity with front office systems, databases, and application support tools.
- Candidates should possess Project Management skills to coordinate enhancements, manage releases, and support cross-functional initiatives.
- Candidates should possess Software Development skills, such as scripting or programming experience, to support automation and technical troubleshooting.
- Relevant experience in front office or investment management environments, particularly in application support or production support roles.
- Strong communication and stakeholder management abilities, with the capacity to work effectively with global teams.
- Bachelor's degree in Computer Science, Information Technology, Engineering, Finance, or a related field; advanced certifications in ITIL, Agile, or financial markets are an advantage.
- Ability to work in a fast-paced, regulated environment with attention to detail, resilience, and a focus on quality and control.

📌 AVP - Front Office Application Support (Pune)
🏢 MG India
📍 Pune