Job Title: Service Desk Analyst L1 – IT Support

Company: Live Connections

Locations: Pune / Bangalore

Experience: Minimum 1+ Year Relevant Experience

Salary: Up to ₹5.5 LPA

Work Mode: 100% Work From Office

Shift: US Shifts / 24×7 Flexible Rotational Shifts

Joining: Immediate Joiners Only

Qualification: Any Graduate Preferred

Job Description

We are hiring Service Desk L1 professionals with relevant experience in IT support, technical troubleshooting, ticket management and end-user support for our Pune and Bangalore locations.

Roles and Responsibilities

- Provide Level 1 technical support to end users.
- Handle IT incidents and service requests through the ServiceNow ticketing tool.
- Troubleshoot desktop, laptop, software and basic network-related issues.
- Provide support for Microsoft Office 365 / Microsoft 365 applications.
- Perform basic Active Directory activities, including user account and password-related support.
- Log, track, update and resolve service requests within defined SLAs.
- Escalate unresolved technical issues to the appropriate support teams.
- Maintain proper documentation of incidents and resolutions.
- Ensure excellent customer service and communication.

Mandatory Skills
- Minimum 1+ year of relevant Service Desk / IT Technical Support experience.
- Hands-on experience with ServiceNow ticketing tool.
- Knowledge of Microsoft Office 365 / Microsoft 365.




- Working knowledge of Active Directory.
- Robust troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.

Eligibility Criteria
- Any graduate preferred.
- Bench, training and internship periods will not be considered as relevant experience.
- Must be comfortable working in US shifts and flexible 24×7 rotational shifts.
- Must be willing to complete client-mandated training.
- Graduation certificates and original mark sheets are mandatory for onboarding.
- Immediate joiners only.

Interview Process
1. HR Screening – Telephonic
2. SHL Assessment – Aptitude, English, SVAR and Email Writing
3. Operations Round – Final Interview

All interview rounds will be conducted virtually. Candidates must be available for interviews as scheduled.

Contact Details

Contact Person: Khader

Phone: (phone hidden)

Email: [HIDDEN TEXT]

Interested candidates can apply now!

Skills: Active Directory, Incident Management, Servicenow, It Helpdesk, Hardware Troubleshooting, Basic Networking, Windows Troubleshooting, Software Troubleshooting, Microsoft Office 365, Service Request Management, L1 Support, Itil, Escalation Management, end user support, Microsoft 365, Service Desk Analyst, Desktop Support, It Support, Technical Support

Experience: 1.00-3.00 Years

📌 Service Desk Analyst (Pune)
🏢 LIVEC STAFFING SERVICES PRIVATE
📍 Pune