This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Description

Technical Analyst, Specialist (R2)

The Opportunity

· Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

· Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

· Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys' IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together,



we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

Join a global Digital Manufacturing organization and contribute to digital capabilities supporting Maintenance, Engineering, Asset Reliability, and Environment, Health & Safety.

As an Application Configuration & Support Specialist, you will support configurable enterprise applications used across engineering, maintenance, asset reliability, EHS, manufacturing, and capital-project business processes. Depending on business priorities, you may initially focus on one or more applications and progressively expand your knowledge across the broader technology portfolio.

The successful candidate will work with business stakeholders, product teams, technical resources, and external vendors to support application operations, system enhancements, data quality initiatives, issue resolution, release activities, and user enablement efforts. This role is expected to develop expertise across multiple platforms and technologies as the organization's digital application landscape evolves.

The ideal candidate should have experience supporting configurable enterprise applications, robust analytical and problem-solving skills, and the ability to quickly learn and adapt to new technologies, platforms,



and business capabilities.

Location: Hyderabad ( mandatory 3 days Work from office) with flexibility to support occasional meetings during CST overlap hours.

What You Will Do

Application Configuration Support

· Support configuration activities, including customizing forms, fields, workflows, notifications, and settings.

· Assist with implementing approved enhancements and configuration changes.

· Perform application maintenance activities and support routine system administration tasks.

· Participate in testing and validation of new functionality before deployment.

Incident & Ticket Management

· Investigate and resolve Level 1, Level 2 and Level 3 support tickets in line with Application support needs and SLA mandates.

· Perform initial troubleshooting and issue analysis before escalating complex issues to Vendor.

· Document findings, resolutions, and recommendations for recurring issues.

· Provide regular updates to stakeholders regarding ticket status and resolution progress.

Data Management & Quality Assurance

· Support data imports, exports, and validation activities.

· Assist with data cleansing, reconciliation, and quality checks.

· Help maintain data integrity across Enablon modules.

· Participate in reporting and analysis activities as needed.

Release & Change Support

· Assist with release preparation, system testing, and deployment activities.

· Execute test cases and document testing results.

· Support post-release validation and issue monitoring.

· Maintain release documentation and change records.

Documenta

📌 Specialist, Technical Analyst (Hyderabad)
🏢 Msd
📍 Hyderabad