IAM Operations
- Manager Same job available in 4 locations Bengaluru, Karnataka, India Chennai, Tamil Nadu, India Hyderabad, Telangana, India Pune, Maharashtra, India Position Summary As a Manager in Deloitte Cyber's Cyber Operate team, you will help clients manage identity and access management (IAM) operations across enterprise platforms, customer applications, and third-party tools. You will lead day-to-day delivery of user identity and access lifecycle activities, helping maintain a secure, compliant, and efficient access environment. You will work with client and cross-functional teams to strengthen access governance, operational controls, and service delivery while supporting the development of team members. Work you'll do As a Manager on the Cyber Operate team, you will be responsible for…
• Lead day-to-day user access administration across applications, platforms, and systems, including provisioning, deprovisioning, account maintenance, access modifications, and joiner, mover, leaver activities.
• Validate access requests for completeness, approvals, and policy alignment; maintain user accounts, group memberships, roles, and entitlements in accordance with approved workflows and service-level targets.
• Oversee the logging, triage, categorization, prioritization, tracking, and closure of incidents, service requests, and access-related tasks using IT service management (ITSM) and ticketing tools.
• Apply standard operating procedures (SOPs), work instructions, knowledge articles, and control requirements; maintain operational documentation, trackers, status updates, and audit evidence for access reviews and recertification activities.
• Troubleshoot routine access issues, coordinate with application owners, infrastructure, security, and service delivery teams, and escalate complex issues to senior team members or tool administrators within defined thresholds.
• Investigate recurring access issues, entitlement mismatches, control gaps, and workflow exceptions; participate in root-cause discussions and recommend process improvements to strengthen a secure, audit-ready access administration environment. The team Deloitte's Cyber Operate teams manage clients' critical cyber assets either as a fully managed service or in partnership with clients. They deliver skilled talent, cutting-edge technologies, and robust processes to operate client cyber capabilities. This includes:
• Managing Identity Lifecycle
• Security Operations
• Threat Intelligence
• Application Security
• Business Transformation
• Continuous Compliance. Cyber Operate team focuses on efficiently running operations by enabling automation,



reducing manual effort and adhering to Service Level Agreements (SLAs) based on the standards set by clients.

Location:
Bengaluru / Hyderabad / Pune / Chennai Shift Timings: 24/7 rotational shifts; on-call support based on project assignment Qualifications Required: Must Have Skills/Project Experience/Certifications:
• 10
- 15 years of experience in information technology, service operations, information security support and operational governance with ITIL v4 Service Management Framework.
• 6+ years of experience in access administration, user account management, or IAM operations support.
• Basic hands-on experience with any IAM tool or platform, such as SailPoint, CyberArk, BeyondTrust, Okta, or similar solutions, used for provisioning, deprovisioning, access provisioning, access management, access management or access governance.
• Experience performing manual access administration tasks using documented procedures and approval workflows.
• Working knowledge of user provisioning, deprovisioning, account maintenance, entitlement updates, and access review support.
• Familiarity with ITSM/ticketing tools such as ServiceNow, Jira Service Management, BMC Remedy, or equivalent for managing incidents, service requests, escalations, and operational tracking.
• Basic to intermediate understanding of identity and access management concepts, including joiner-mover-leaver processes, role-based access, least-privilege principles, and access recertification.
• Ability to review requests, follow process controls, and accurately execute operational tasks.
• Experience in maintaining documentation, operational logs, and status reporting.
• Positive communication and coordination skills for working with cross-functional teams.
• Ability to identify patterns in recurring issues and escalate with appropriate context. Preferred: Good to have skills/ Project experience/ Certifications:
• Exposure to IAM, IGA, or access management tools.
• Familiarity with access request workflows, approval matrices, and security governance processes.
• Understanding of audit, compliance, and policy requirements related to access administration.
• Ability to follow client information security policies and handle sensitive access tasks with accuracy.
• Strong attention to detail,



organizational skills, and process discipline.
• Ability to identify issues early, troubleshoot at a basic level, and escalate appropriately.
• Good written and verbal communication skills.
• Basic reporting and tracking skills using standard operational tools.
• Exposure to incident/problem management concepts and recurring issue resolution.

Education:
• BE/B.
Tech/M.
C.
A./M.
Sc (CS) degree or equivalent from accredited university Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India. Benefits to help you thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones,

we offer
a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 375213

📌 IAM Operations (Hyderabad)
🏢 Deloitte
📍 Hyderabad