Amazon Connect / AWS DevOps Engineer Summary We are seeking a highly skilled professional with extensive practical experience in Amazon Connect and AWS DevOps Services to lead the design, development, and ongoing maintenance of cloud-based contact center solutions. This role is pivotal in ensuring the robustness, scalability, and efficiency of our customer engagement infrastructure, leveraging advanced cloud technologies to deliver seamless communication experiences.

Location:
Pan India Responsibilities
• Architect and implement Amazon Connect environments to meet business requirements.
• Create and optimize contact flows, define queue structures, configure routing profiles, and engineer voice and chat interaction solutions.
• Facilitate seamless integration between Amazon Connect and external platforms, including Salesforce and various third-party applications.
• Utilize core AWS services such as Lambda, API Gateway, S3, and DynamoDB to build scalable backend solutions.
• Oversee the management of AWS deployment strategies and maintain robust CI/CD pipelines.




• Develop and manage interactions with REST APIs and web services.
• Monitor AWS environments to ensure security compliance, optimal performance, and system health.
• Provide critical support for production deployments and resolve complex technical issues.
• Author comprehensive technical documentation and collaborate effectively with development teams. Requirements
• Proficiency with Amazon Connect.
• Expertise in AWS DevOps Services.
• Robust background in AWS Lambda.
• Experience with API Gateway.
• Demonstrated capability in CI/CD implementation.
• Proficiency with Git version control.
• Familiarity with Linux, CentOS, and general Linux administration.
• Knowledge of AWS CloudWatch is preferred.
• Understanding of the AWS Well-Architected Framework is advantageous.
• Experience with Salesforce integration is a plus.
• Exposure to Amazon Bedrock or Amazon Q is beneficial.
• Skills in performance monitoring and testing are desirable.

📌 Hiring || Amazon Connect and AWS DevOps Engineer (Bengaluru)
🏢 2COMs
📍 Bengaluru