1.

Key Responsibilities
• Plan and oversee end-to-end training activities, including new-hire onboarding, process training, assessments, and employee development initiatives, including structured knowledge transfer, ramp-up plans and readiness validation for new and existing team members.
• Define role-wise learning paths with clear milestones, timelines and sign-offs.
• Lead and develop trainers through coaching, performance feedback, Train-the-Trainer initiatives, and regular evaluation of training delivery to maintain consistent learning standards.
• Effectively leverage Learning Management System (LMS) or equivalent tools (Confluence, repositories, trackers) to manage learning content, training assignments, assessments, completion tracking, and reporting. Use LMS data to monitor learner progress and identify opportunities to improve training effectiveness.
• Experience working with US-based stakeholders and processes, with an understanding of quality and operational standards, to ensure training prepares employees for operational requirements.
• Act as the primary India point of contact for training with US and India stakeholders. Coordinate with operations, HR, recruitment, IT, and business leadership across locations and time zones to align training priorities, manage dependencies, communicate progress, and resolve delivery issues.
• Partner with operational stakeholders, HR, and hiring managers to align resource requirements, role expectations, recruitment priorities, interview schedules, and joining timelines.




• Own the training content repository and ensure it stays current and accessible. Ensure training materials, schedules, attendance, completion records, assessment results, and employee learning progress are accurately maintained by the team.
• Provide actionable feedback to senior management on product or process changes, recurring training gaps, and improvement opportunities to enhance operational efficiency and employee experience.
• Coordinate with operational managers to monitor employee productivity and quality targets, identify performance gaps, and recommend appropriate training interventions.
• Oversee the preparation and maintenance of L&D; reports, dashboards, trackers, training records, assessment results, onboarding documentation, and management updates.
• Identify operational risks, delays, recurring performance gaps, and process inefficiencies, and communicate or escalate them to the relevant stakeholders.
• Ensure clear written and verbal communication and effective collaboration with distributed teams across time zones. 2. Our Ideal Candidate Profile:
• 5–7+ years of experience in Learning & Development, corporate training, or training operations,



with demonstrated experience leading trainers or managing training delivery.
• Candidates currently based in Chennai will be preferred/prioritised. The role requires working from the Chennai office.
• Hands-on experience with Learning Management Systems (LMS) or equivalent tools for training administration, learner progress tracking, assessments, and reporting. Experience in Microsoft Office and spreadsheet tools; exposure to Google Workspace, JIRA, Looker Studio, and Power BI is beneficial.
• Must be flexible to work US shifts, night shifts, and rotational shifts based on business requirements.
• Experience managing large-scale programs, transitions or ramp-ups with multiple stakeholders, and adapting to changing business priorities and operational requirements.
• Robust goal orientation, work ethic, personal accountability, and the ability to work independently with minimal supervision.
• Experience leading, coordinating, or overseeing a team, with the ability to delegate responsibilities, coach team members, and ensure accountability for deliverables.
• Strong understanding of employee onboarding, training coordination, assessments, competency validation, and performance improvement processes.
• Strong analytical skills and the ability to interpret productivity and quality reports, identify performance gaps, and recommend corrective actions.
• Excellent planning, organisational, and time-management skills, with the ability to manage multiple priorities and meet deadlines.

📌 Team Lead (Chennai)
🏢 Arcadia
📍 Chennai