Job Responsibilities:

Level 2 Operations & Day-to-Day Support (Core Responsibility)
- Run daily start-of-day checks across the supported application platforms:
- service availability
- scheduled job execution
- log review for warnings and errors
- resource thresholds (disk, memory, CPU)
- open monitoring alerts.
- Pick up tickets from Service Now and resolve standard L2 work, including:
- service restarts and controlled recoveries
- log retrieval and basic log analysis
- certificate installation and renewal
- middleware-level account creation and access changes
- execution of scheduled jobs and re-runs
- investigation of user access or connectivity issues.
- Resolve second-level incidents on the supported applications:
- middleware service crashes
- JVM out-of-memory situations
- connection pool exhaustion
- deployment failures
- common integration issues with databases, AD, monitoring.
- Triage monitoring alerts and escalate to L3 when the issue is beyond standard operations, providing:
- description of the alert and timeline
- what has been checked
- what has been tried and the result.
Change & Release Execution
- Execute approved standard and minor changes within maintenance windows, including:
- middleware patching (per the approved runbook)
- configuration updates
- certificate rotation
- account and permission adjustments.
- Perform pre- and post-change validations and update the change ticket with evidence.
- Support major upgrades planned by the L3 engineer:
- execution of defined steps
- validation tasks
- rollback execution if instructed.
Service Request Fulfilment
- Fulfil approved service requests for the supported application platforms within agreed SLAs, including:
- configuration queries
- controlled restarts
- parameter changes within approved boundaries
- log retrieval and audit support
- access provisioning at middleware level.

Backup, Restore & Continuity Support
- Monitor scheduled backups for the supported applications and configurations.
- Validate backup integrity and recovery points.
- Participate in regular restore drills to verify recovery objectives (RTO / RPO).
- Maintain DR and continuity documentation up to date for the supported applications.
Documentation, Knowledge & Shift Handover
- Maintain and update operational documentation, including:
- troubleshooting steps
- standard operating procedures (SOPs)




- knowledge base articles for recurring issues.
- Ensure clean shift handovers:
- status of open tickets
- work in progress
- pending escalations.
- Contribute to continuous improvement by flagging recurring issues to L3 for permanent resolution.

Monitoring & Event Management
- Monitor application platform health using the customer's monitoring tooling (Azure Monitor, Application Insights).
- Action alerts according to defined thresholds and runbooks.
- Provide feedback on alert quality (false positives, missing coverage) to support tuning by L3.
Job Requirements Details: Required qualifications: Education:
- Preferred: Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
- Minimum education requirement: High school studies completed with Baccalaureate diploma.
Experience: Minimum 3 years of experience in operating middleware and application platforms at L2 / administrator level. Technical skills:
- Advanced level of middleware Level 2 support expertise, encompassing: daily checks, L2 incident triage and resolution, fulfillment of standard service requests, execution of approved patches and changes during maintenance windows, and maintenance of operational documentation.
- Advanced level of middleware runtimes, at least one of the following: Apache Tomcat, JBoss, IIS.
- Strong ability to read application and middleware logs and isolate issues sufficiently for resolution or escalation.
- Advanced level of Windows Server administration expertise, including: services, scheduled tasks, IIS, event log, performance monitor, basic AD interactions.
- Robust ability to execute scripts authored by others and following documented runbooks step by step.
- Proficiency with ITSM platforms - Service Now strongly preferred.
- Strong understanding of incidents, service requests, changes, and problem management.
Soft skills:
- Strong communication and collaboration skills,



with the ability to interact effectively with both technical and non-technical stakeholders, including lab and plant users, and to provide clear, structured context when escalating to L3 engineers.
- Strong organizational, attention to detail, analytical, and problem-solving skills.
- Ability to quickly adapt to changes, new requirements, or sudden shifts in direction.
- Collaborative mindset with interest in internal operations and process improvement.
- A customer-focused mindset dedicated to delivering exceptional service.
- Strong documentation discipline and operational mindset.
- Availability for on-call responsibilities, extended hours, and participation in planned maintenance windows - which may occur during evenings or weekends with shifts rotated among team members.
Language proficiency:
- Excellent English communication skills, both verbal and written, for professional communication and documentation.
Desired qualifications (Nice to have):
- Medium level of Linux Server administration expertise.
- Additional experience with other middleware-hosted enterprise applications, and middleware runtimes (e.g., Web Logic, Web Sphere) beyond the required technical skill set is valued.
- Hands-on experience planning and executing major upgrades end-to-end, including pre-checks, change ticket, rollout, validation, rollback.
- Prior experience working in production environments with up-time and SLA commitments.
- Prior experience with Aspen Tech or Doxis (SER Group).
- Knowledge of automation tools and scripting languages (e.g., Power Shell, Bash or Python) to drive efficiency in system administration tasks.
- Prior exposure to monitoring tooling (Azure Monitor, Application Insights, Prometheus / Grafana).
- Prior experience supporting applications in chemicals, pharma, oil & gas, or other regulated manufacturing environments.
- German language skills (intermediate level or higher).
- Preferred Certifications:
- ITIL Foundation (or higher)
- Vendor certifications relevant to the in-scope applications (Aspen Tech, Open Text / Doxis) are a strong advantage
- Microsoft Windows Server certifications
- Linux certifications (RHCE / LFCS).
Work conditions:
- Working hours: 24/7 rotational shift with on-call responsibilities and participation in planned maintenance windows - which may occur during evenings or weekends.
- Working setup- hybrid.
#LI-JB1

📌 Middleware Admin II (India)
🏢 Stefanini
📍 India