About ReelSaga

ReelSaga is a agile digital entertainment platform bringing captivating stories and engaging content to audiences across the globe. With a diverse library of entertainment, it offers an immersive viewing experience designed for today's mobile-first audiences. ReelSaga makes discovering and enjoying compelling entertainment seamless, accessible, and entertaining.

Role Description Looking for a Customer Support Intern to manage customer communication and support operations.

The role involves responding to customer inquiries across multiple channels, including calls, emails and chats, while maintaining a professional and empathetic tone. The Customer Support Representative will troubleshoot basic platform and account issues, guide users through features, and escalate more complex problems to the appropriate team. Day-to-day responsibilities include tracking support tickets, documenting recurring issues, contributing feedback to improve user experience, and helping maintain a high level of customer satisfaction.



The role also requires close collaboration with internal teams to ensure consistent communication and timely resolution of user concerns.

Requirements

- Good attention to detail and follow-up skills.
- Ability to maintain high levels of Customer Satisfaction through proactive, solution-oriented support.
- Good Communication skills, including clear written and verbal communication.
- Strong command of English and Hindi; additional Indian languages like Tamil, Telugu and Malayalam are a plus.
- Previous experience in a customer-facing role, ideally in tech, media, or digital platforms.
- Familiarity with Google Sheets.
- Ability to work with diverse users and team members in a global, fast-changing environment.

If you're excited about working in the entertainment space, we'd love to hear from you!

Please share your CV at [HIDDEN TEXT]

We're looking to fill this position urgently, with an immediate or early joining preferred.

📌 Customer Support Representative (Mumbai)
🏢 ReelSaga
📍 Mumbai