Job Description – Customer Support Executive

Experience: 1.5–2 Years Role: Customer Support Executive

Job Overview

We are looking for a proactive and customer-oriented Customer Support Executive who can efficiently handle customer queries through WhatsApp, mobile applications, and other digital communication channels. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to provide quick and effective resolutions.

Key Responsibilities

•Respond to customer queries and concerns through WhatsApp, apps, and other digital platforms.

•Understand customer issues and provide quick, accurate, and effective resolutions.

•Ensure timely follow-ups and maintain a high level of customer satisfaction.

•Handle customer complaints professionally and escalate complex issues when required.





•Maintain records of customer interactions, feedback, and resolutions.

•Coordinate with internal teams to resolve customer-related concerns.

•Ensure a smooth and positive customer experience.

Requirements

•1.5–2 years of experience in Customer Support / Customer Service.

•Excellent verbal and written communication skills.

•Hands-on experience handling customer queries over WhatsApp, chat, or mobile applications.

•Solid problem-solving and quick decision-making abilities.

•Customer-focused approach with patience and a positive attitude.

•Ability to multitask and handle multiple customer queries efficiently.

📌 Customer Support Specialist (Chennai)
🏢 Mentor Match
📍 Chennai