Job Description

We are looking for an experienced Production Support & Observability Engineer to support critical open-source applications deployed across hybrid cloud environments. The candidate should have robust expertise in production operations, incident management, monitoring, troubleshooting, and ensuring application availability and reliability.

Responsibilities

- Provide L2/L3 production support for business-critical applications.
- Monitor application health, infrastructure, and services using observability platforms.
- Manage incidents, perform root cause analysis (RCA), and drive resolution within agreed SLAs.
- Analyze logs, metrics, and traces to identify performance bottlenecks and system issues.
- Coordinate with development, infrastructure, cloud, and business teams during major incidents.
- Support application deployments, change management, and release validation activities.
- Proactively identify operational risks and implement preventive measures.
- Prepare incident reports,



knowledge articles, and operational documentation.

Requirements

- Experience=>
- Hands-on experience in Application Production Support.
- Strong understanding of Incident, Problem, and Change Management processes.
- Experience in RCA preparation and post-incident reviews.
- Exposure to 24x7 support environments and critical incident handling.
- Experience with observability and monitoring tools such as: ELK Stack (Elasticsearch, Logstash, Kibana) Grafana Prometheus OpenTelemetry
- Splunk (good to have)
- Dynatrace/AppDynamics/New Relic (good to have)
- Distributed databases management / support like for YBDB, PostGreSQL and MongoDB etc would be great.
- ITIL Foundation Certification.
- Experience with Kubernetes, OpenShift, CI/CD pipelines.
- Exposure to Site Reliability Engineering (SRE) practices.

📌 Production Support & Observability Engineer (Mumbai)
🏢 SPECTRUM TALENT MANAGEMENT
📍 Mumbai