We are looking for a skilled Network/Cabling Support Engineer with solid knowledge of copper and fibre optic cabling systems. The candidate will be responsible for troubleshooting cabling-related issues, supporting client IT and facility teams, maintaining service records, and ensuring timely resolution of support requests.

Key Responsibilities

- Provide technical support for copper cabling systems, including Cat6/Cat6A, and fibre optic cabling systems.
- Perform troubleshooting and identify issues related to structured cabling and network connectivity.
- Use Fluke testing tools for cable testing and certification.
- Interpret cabling drawings, layouts, and other technical documentation.
- Coordinate closely with client IT teams, facility management, and the clients service desk for issue resolution.
- Attend and resolve support calls within the required timelines.
- Maintain accurate records of service activities, testing, and issue resolution.




- Update and manage support tickets in the client's software/service desk application.
- Provide explicit communication and technical updates to clients and internal teams.
- Follow standard procedures for cabling installation, testing, troubleshooting, and documentation.

Required Skills & Qualifications

- Strong knowledge of Cat6/Cat6A copper and fibre optic cabling systems.
- Familiarity with Fluke testing tools and cable certification processes.
- Ability to read and interpret cabling drawings, layouts, and technical documents.
- Strong troubleshooting and problem-solving skills.
- Good communication and client-facing skills.
- Ability to coordinate effectively with client teams and internal stakeholders.
- Experience with service desk/ticketing systems will be an added advantage

📌 Support Engineer (Mumbai)
🏢 ENRICH AND ENLIGHT BUSINESS CONSULTING PRIVATE
📍 Mumbai