Solution Design Job

Location:
Chennai

About the Role
– Job Purpose Solution Design is accountable for defining, designing and operationalizing agreed solutions for business requirements across GSC IT Products (End-to-End). The role translates business requirements into highly automated, standardized and scalable solutions by leveraging existing IT applications and ensuring alignment with operational, technical, legal and fiscal requirements. The position plays a critical role in delivering flexible, cost-effective and globally standardized cross-product solutions while maintaining enterprise architecture standards, governance frameworks, security policies and strategic product roadmaps. The role acts as a key bridge between Business Stakeholders, Product Managers, Architects, Development Teams and Operations Teams to ensure solutions are scalable, sustainable and cost-effective. Key Differentiators
• Align and document changes required to existing IT solutions in collaboration with different Solution Design teams.
• Manage and guide a small, geographically distributed team of Business Analysts.
• Demonstrate advanced knowledge of GSC business processes and operational requirements.
• Understand business-critical requirements and their impact on process execution.
• Balance IT system capabilities and constraints with business priorities and end-user requirements.
• Possess knowledge of global core applications.
• Demonstrate deep expertise in EDI integration.
• Review enhancement proposals and assess their business and technical impact.
• Work effectively with multicultural and geographically dispersed teams.
• Apply project management, analytical and communication skills.
• Drive change management initiatives and identify opportunities for improvement.
• Anticipate trends and develop creative solutions.
• Design, manage and monitor complex projects.

Key Responsibilities
1. Global Solution Design & Delivery
• Lead end-to-end solution design for business initiatives and transformation programmes.
• Manage key DGF Operations-related solution design and processes across products.




• Analyse business requirements and translate them into solution architectures and technical designs.
• Define application, integration, data and process flow designs.
• Ensure solution scalability, maintainability, performance and reliability.
• Prepare High-Level Designs (HLDs) and Solution Design Documents (SDDs).
• Review and approve solution designs proposed by vendors and development teams. 2. Business Requirements & Solution Design
• Collaborate with Product Managers and Business Process Owners to understand business objectives.
• Challenge business requirements and identify optimal technology solutions.
• Ensure solutions support strategic business outcomes and operational efficiency.
• Participate in product roadmap planning and prioritization activities.
• Ensure compliance with:
• Enterprise Architecture standards.
• Security and Cybersecurity policies.
• Data Privacy requirements.
• Regulatory and Compliance obligations.
• IT Service Management standards.
• Present solution designs to Architecture Review Boards (ARB), Change Advisory Boards (CABs) and governance forums.
• Manage technical risks and design exceptions. 3. Stakeholder Management
• Act as a trusted advisor to business and IT stakeholders.
• Influence stakeholders regarding policies, practices and procedures.
• Coordinate with third-party service providers and external vendors.
• Facilitate workshops to gather requirements and define future-state solutions.
• Align cross-functional teams around agreed solution directions.
• Support executive discussions by clearly articulating architecture decisions and trade-offs. 4. Management Responsibility
• Provide functional leadership and guidance to team members.
• Develop comprehensive training and development plans for direct reports.




• Build commitment, motivation and enthusiasm across the team.
• Coach, mentor and develop talent.
• Oversee team assignments and ensure effective delivery of responsibilities. Qualifications & Skills Required
• Deep or expert knowledge of Freight Forwarding business and GSC business processes.
• Extensive experience in large-scale programme delivery and project portfolio management.
• Proven ability to translate complex business requirements into deployable solutions and processes.
• Experience in solution design and delivery of agile, configurable IT solutions.
• Strong IT technical skills and knowledge of IT project portfolio systems.
• Strong IT product innovation and product portfolio management experience.
• Experience in financial tracking and portfolio management.
• Strong management consultancy and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to influence, negotiate and manage internal and external stakeholders.
• Strong customer and business orientation with logistics market understanding.
• Strong decision-making, problem-solving and execution capabilities.
• Ability to work in global, multicultural and cross-functional environments.
• Adaptability and ability to manage ambiguity and organizational change.
• Knowledge of Agile delivery and project management methodologies such as DePICT, PRINCE2 or equivalent.
• Fluent in English, both verbal and written. Education
• Bachelor's degree or equivalent qualification in Logistics / Freight Forwarding, Business Administration or Information Technology. Experience Required
• Minimum 10+ years of detailed Freight Forwarding business process knowledge and experience.
• Minimum 5 years of experience in complex project management or large-scale programme delivery.

What We Offer
An opportunity to work in a global environment, collaborate with international business and technology stakeholders, lead solution design initiatives and contribute to the digital transformation of DHL Global Forwarding's business operations.

📌 Head - IT Solution Design (Chennai)
🏢 DHL Global Forwarding Freight Shared Services (India
📍 Chennai