Hiring: ServiceNow ITSM Developer / Consultant

Experience:
7+ Years Work Mode: Remote

Location:
india Shift: UK Shift Notice Period: Immediate Joiners / Short Notice Preferred Employment Type: Contract

About the Role
We are looking for an experienced ServiceNow ITSM Developer / Consultant with 7+ years of hands-on experience in implementing, configuring, customizing, and supporting ServiceNow ITSM solutions. The ideal candidate should have strong technical expertise in ServiceNow modules, ITSM processes, scripting, integrations, and workflow automation. The candidate will work closely with business stakeholders and technical teams to understand requirements, deliver scalable ServiceNow solutions, and enhance existing IT service management processes.

Key Responsibilities
• Design, develop, configure, and customize ServiceNow ITSM applications.
• Work extensively on ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, and Knowledge Management.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Workflows.
• Configure Service Catalog, Service Portal, SLAs, notifications, and approval workflows.
• Implement Flow Designer and IntegrationHub for workflow automation.
• Develop and maintain integrations using REST and SOAP APIs.
• Work on CMDB, Discovery, and Configuration Management processes.
• Troubleshoot technical issues, perform debugging, and provide production support.




• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Participate in code reviews, deployments, testing, and ServiceNow platform upgrades.
• Ensure adherence to ServiceNow development best practices and coding standards. Required Skills & Experience
• 7+ years of overall IT experience with strong hands-on experience in ServiceNow.
• Strong expertise in ServiceNow ITSM implementation and administration.
• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.
• Proficiency in JavaScript and ServiceNow scripting.
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Valuable understanding of Flow Designer, Service Catalog, and Service Portal.
• Experience in REST/SOAP integrations.
• Understanding of CMDB, Discovery, and ITIL processes.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work independently and collaborate with global teams. Work Schedule
• Shift: UK Shift
• Candidate should be comfortable working in UK business hours.
• Flexibility to coordinate with UK-based stakeholders and teams is essential. Preferred Qualifications
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL Foundation certification.
• Experience in ServiceNow implementation, enhancement, and production support projects. Interested Candidates Candidates meeting the above requirements can share their updated resumes along with the

📌 ServiceNow ITSM Developer (India)
🏢 Philodesign Technologies
📍 India