Job Type: Full-time

David Kennedy Recruitment is working with a global customer experience company supporting a well-known payments and financing brand that is seeking to onboard a Finnish-speaking Advisors to join their team in Athens. The role is customer support over the phone, helping customers with payment and financing queries, checkout options and finance agreements.Position: Customer Service Representative (Dutch)Location: Athens, GreeceWork model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Provide customer support via inbound phone calls, handling payment and financing enquiriesGuide customers through checkout options and finance-agreement processesResolve refunds, chargebacks,



billing and account-verification queriesEnsure secure and accurate case handlingDocument calls preciselyFollow compliance and escalation procedures to achieve timely resolutionsREQUIREMENTS:Native/near-native level of DutchEnglish at C1 level, both written and spokenHigh school diplomaCustomer service skills, including complaint handling, troubleshooting, problem solving and solid communicationEU citizenshipBased in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)Available for on-site work in Athens on rotational shiftsBENEFITS:Easter and Summer bonusesMeal allowanceHealth insurance from the hire date1.67 business days of annual leave per month in the first year, plus Greek public holidaysAccess to a learning platformAssistance with issuing hiring documentsRelocation support, including travel and airport pick-up, and 4 weeks of accommodation providedInternational working environmentAnd many more!!

📌 Customer Service Representative (Dutch) (India)
🏢 Important Business
📍 India