Property Operations & Guest Relations Executive Company: Hostie Holiday Homes Pvt. Ltd.

Location:
Gurugram, Delhi NCR

Experience:
1–3 Years Employment Type: Full time About Hostie Hostie is a boutique hospitality brand managing curated luxury stays, serviced apartments, holiday homes, farmhouses, and mountain retreats. We are committed to delivering seamless operations and memorable guest experiences. Role Overview We are looking for a hands-on, responsible, and guest-focused professional to manage on-ground property operations and guest interactions. The candidate will be the primary point of contact for guests, ensuring smooth stays, operational efficiency, and timely resolution of concerns.

Key Responsibilities
• Manage day-to-day operations across assigned properties.
• Handle guest check-ins, check-outs, queries, requests, and complaints.
• Act as the primary point of contact for guests throughout their stay.
• Conduct property inspections and ensure readiness before guest arrivals.
• Coordinate housekeeping, maintenance, security, and other on-ground teams.
• Address guest concerns promptly and take ownership until resolution.
• Monitor cleanliness, amenities,



inventory, and maintenance standards.
• Handle on-site emergencies and escalate critical matters to management.
• Maintain daily operational reports and follow company SOPs.
• Ensure high guest satisfaction and consistently deliver Hostie's hospitality standards. Candidate Requirements 1–3 years of experience in hospitality, hotel operations, property management, or guest relations. Excellent communication and problem-solving skills. Strong coordination and team management abilities. Comfortable with fieldwork and travelling between properties. Proactive, accountable, and guest-oriented approach. Basic knowledge of WhatsApp, Excel, and Google Sheets. Willingness to work 6 days a week, including weekends as per roster. Own two-wheeler or reliable transport preferred. Ideal Candidate: Someone who takes ownership, enjoys interacting with guests, is comfortable working on the ground, and can independently manage operational challenges while delivering excellent hospitality. Interested can apply @(phone hidden) or drop resume at [email protected]

📌 Guest Services Associate (Gurugram)
🏢 Hostie - Boutique travel homes
📍 Gurugram