CoverSure is hiring a Customer Support Executive to join our Customer Success team and directly interact with our app users and customers. This is a voice-based customer support role, so we’re looking for someone who is confident, professional, and excellent at communication.

Key Responsibilities
● Customer Assistance: Respond to customer queries, requests, and concerns through multiple channels, including phone, email, chat, and other support platforms in a timely and professional manner. ● Issue Resolution: Troubleshoot, analyze, and resolve customer issues effectively. Escalate complex or unresolved issues to higher-level support or relevant teams when required. ● Sales Through Service: Identify opportunities to promote relevant products, services, upgrades, or renewals during customer interactions while ensuring a consultative and value-driven approach. ● Customer Relationship Management: Act as a dedicated relationship manager for assigned customers, building strong, long-term relationships and serving as a trusted point of contact throughout the customer lifecycle. ● Documentation & CRM Management: Accurately document customer interactions, issues, resolutions, follow-ups, and sales-related activities in the CRM system. ● Product & Service Knowledge: Maintain a strong understanding of company products, services, processes, and policies to provide accurate and consistent information to customers. ● Escalation Management: Identify critical issues, prioritize them appropriately, and ensure prompt escalation to internal stakeholders to achieve timely resolution. ● Customer Follow-Up: Proactively follow up with customers to confirm issue resolution, adoption, and overall satisfaction. ● Feedback Collection & Reporting:



Gather customer feedback, identify recurring issues or trends, and share insights with management to support continuous improvement of services and customer experience. ● Cross-Functional Collaboration: Work closely with internal teams such as Technical Support, Sales, and Operations to ensure seamless customer experiences and achievement of customer and business objectives. What we’re looking for:
• 1–3 years of experience in Customer Support, Customer Service, Customer Success, Voice Process, Relationship Management, or a similar role.
• Excellent verbal communication skills and a professional approach while handling customer calls.
• Strong English communication skills for professional emails and customer communications.
• A solution-oriented mindset with the ability to understand, troubleshoot, and resolve customer queries and concerns.
• Ability to directly coordinate with customers and work with internal teams for timely issue resolution.
• Experience with CRM/customer support tools will be an added advantage.
• Insurance knowledge or experience in Insurance/InsurTech will be a plus.
• Multilingual communication skills will be an added advantage. ● Bachelor’s degree. ●

Location:
Mumbai. About CoverSure CoverSure is an AI-first insurtech, founded in 2023, building India's most trusted and unbiased insurance platform. Our app helps households understand, organise and get the most from the insurance they already have: all policies in one place, coverage gaps flagged, renewals tracked, and real help at claim time. When people need current cover, we help them buy the right one, not the most expensive one. We're on the user's side, not the insurer's. That's the whole idea.

📌 Customer Support Executive (Mumbai)
🏢 CoverSure
📍 Mumbai