L1.5 Cloud Support Engineer (Azure & AWS)

Location:
Hyderabad

Experience:
2 – 4 Years Work Mode: 100% Work from Office (All 5 Days from ODC) Shift Timings: 24x7 Support Model (Including Rotational / Night Shifts) Role Summary We are seeking an L1.5 Cloud Support Engineer to provide intermediate-level technical support across Windows, Linux, and multi-cloud environments (Azure and AWS). Bridging the gap between L1 and L2 teams, you will handle moderately complex incidents, execute standard changes, monitor hybrid IT infrastructure, and maintain operational compliance.

Key Responsibilities
• Incident & Change Management: Triage, troubleshoot, and resolve moderately complex technical issues across Windows, Linux, Azure, and AWS, while executing standard changes within defined SLAs.
• System Monitoring & Operations: Proactively monitor hybrid cloud infrastructure health, alerts, and performance to ensure seamless daily operations.
• Escalation & Cross-Functional Coordination: Act as the escalation bridge between L1 and L2 engineering teams, communicating incident status clearly across stakeholders.
• Documentation & Compliance: Maintain accurate Standard Operating Procedures (SOPs), change logs,



and Knowledge Base (KB) articles while adhering strictly to ITIL and process compliance. Required Skills & Qualifications
• 2 – 4 years of hands-on experience in IT infrastructure and cloud support across Windows, Linux, Microsoft Azure, and AWS.
• Robust analytical and troubleshooting skills with high attention to detail under high-pressure situations.
• Excellent verbal and written communication skills for cross-functional coordination and structured documentation (SOPs, KB articles, RCA logs).
• Collaborative mindset with a proactive approach to operational and continuous improvement. Mandatory Certifications
• Microsoft Certified: Azure Fundamentals (AZ-900) (Desirable)
• AWS Certified: Cloud Practitioner (Desirable) Mandatory Operational Requirements
• Base

Location:
Must be based out of Hyderabad (HYD STP).
• Work Model: Must be willing to work from the ODC all 5 days a week.
• Shift Coverage: Must be willing to work in a 24x7 support model, including rotational and night shifts.

Skills:
azure,compliance,infrastructure,cloud,aws

📌 .5 Cloud Support Engineer (Hyderabad)
🏢 Neev
📍 Hyderabad