We are looking for a seasoned hospitality professional who can effectively lead and manage the entire Rooms Division, including Front Office, Housekeeping, Guest Services, and Revenue-Driven Room Operations, while ensuring exceptional guest satisfaction and operational excellence. Candidate Profile The ideal candidate should possess:
• A degree or diploma in Hotel Management from a recognized institution.
• Minimum 8-12 years of experience in the hospitality industry, with at least 3-5 years in a leadership role as Front Office Manager, Executive Housekeeper, Assistant Rooms Division Manager, or Rooms Division Manager.
• Solid exposure to branded hotels.
• Proven ability to manage Front Office, Housekeeping, Guest Relations, and Rooms Revenue concurrently.
• Strong leadership, mentoring, and team development capabilities.
• Excellent communication, guest-handling, and problem-solving skills.
• Sound knowledge of PMS systems,



room inventory management, upselling strategies, quality audits, and guest satisfaction platforms.
• Ability to drive operational efficiencies, cost control, service excellence, and departmental profitability.

Key Responsibilities
• Lead and oversee all Rooms Division operations.
• Ensure seamless coordination between Front Office, Housekeeping, Reservations, and other operational departments.
• Drive guest satisfaction scores, online reputation management, and service recovery initiatives.
• Monitor room inventory, occupancy strategies, and revenue enhancement opportunities.
• Maintain compliance with brand standards, SOPs, and statutory requirements.
• Develop and train high-performing teams while maintaining optimum manpower productivity.

📌 Front Office Manager (Mumbai)
🏢 MELUHA THE FERN AN ECOTEL HOTEL
📍 Mumbai