Job Title: Customer Care Executive

Location:
Noida Company: Teleperformance Employment Type : Full Time (Permanent) Working Days: 5 Days a Week, 2 Rotational off Shifts: Rotational shift (Including Rotational weekends and holidays)

Salary:
Upto ₹ 3.50 LPA

Key Responsibilities
• Handle chats, or emails professionally.
• Resolve customer queries related to products, services, billing, orders, or complaints.
• Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores.
• Document all customer interactions accurately in the system.
• Follow standard operating procedures (SOPs) and adhere to quality guidelines.
• Escalate unresolved issues to higher levels appropriately.
• Meet performance KPIs such as AHT, quality, attendance, and productivity.
• Stay updated on product/process knowledge through regular training sessions. Eligibility Criteria:
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Education:
UG & Graduate (Any stream). or 12th with 6 months experience




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Experience:
Freshers and experienced candidates an apply.
• Communication: Good verbal and written communication skills (English )
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts and 5-day work week (2 weekly offs). Preferred

Skills:
• Customer-centric attitude with empathy and patience.
• Ability to multitask and handle pressure in a fast-paced environment.
• Prior experience in BPO / customer service / voice process is a plus.

Perks:
• Paid training and onboarding support.
• Performance-based incentives.
• Health insurance and ESI benefits.
• Career growth opportunities within Teleperformance India.
• Safe and inclusive work environment Contact No.: (phone hidden) Email: [email protected]

📌 Customer Support Specialist (Noida)
🏢 TP
📍 Noida