Company Description ShineSoftly is a cleaning and maintenance service brand based in Jaipur, Rajasthan, India, focused on reliable and quality-driven solutions for residential and commercial clients. The company specializes in water tank cleaning and solar panel cleaning, helping customers maintain safe water storage and efficient solar installations. ShineSoftly operates on core principles of cleanliness, safety, reliability, and customer satisfaction, aiming to make professional cleaning accessible and trustworthy. With a mission to deliver professional, value-based services and a vision to positively impact communities and the environment, ShineSoftly is committed to continuous improvement and robust customer relationships. Role Description The Customer Relationship Management Assistant is a full-time remote role responsible for supporting and strengthening client relationships for ShineSoftly’s cleaning and maintenance services. Day-to-day tasks include managing customer inquiries, maintaining accurate CRM records, and tracking customer interactions to ensure timely follow-ups and service confirmations. The role involves coordinating with internal teams to schedule services, updating customers on service status, and resolving issues in a professional and solution-oriented manner.



The assistant will analyze customer feedback and service data to identify improvement opportunities, support sales and retention initiatives, and contribute to a consistent, customer-centered experience. Qualifications
• Candidates should possess strong Customer Relationship Management (CRM) and Customer Service skills to manage interactions, maintain records, and support high-quality service delivery.
• Candidates should possess effective Communication skills, including clear written and verbal communication, for engaging with customers and internal teams.
• Candidates should possess solid Analytical Skills to interpret customer data, feedback, and service metrics for insights and process improvements.
• Candidates should possess basic Sales and relationship-building skills to support upselling, cross-selling, and customer retention initiatives.
• Additional beneficial qualifications include attention to detail, organizational skills, proficiency with CRM or customer support tools, and the ability to work independently in a remote setting.
• Prior experience in customer support, CRM coordination, or service-based businesses is an advantage; a diploma or degree in business, management, or a related field is preferred but not mandatory.

📌 Customer Relationship Management Assistant (Jaipur)
🏢 shinesoftly
📍 Jaipur