EDI Production Support Consultant Primary objective Provide day-to-day operational support for global EDI/B2B processes, reduce the operational workload on the existing EDI team. Preferred Experience
• 3–5+ years of EDI/B2B production support experience
• Positive understanding of both ANSI X12 and EDIFACT transactions
• Experience supporting common EDI documents such as 850/ORDERS, 855/ORDRSP, 856/DESADV, 810/INVOIC and 832/PRICAT
• Experience with an EDI managed-services platform; OpenText Trading Grid experience strongly preferred
• Experience troubleshooting failed EDI transactions, mapping/data issues and AS2/VAN/Interconnect connectivity problems
• Familiarity with ERP integration and flat-file/XML interfaces
• Experience working with ServiceNow incidents, requests and operational queues
• Strong communication skills and ability to work with internal business teams, external customers and vendors Core Responsibilities – Production Support
• Monitor EDI production alerts, notifications and shared support mailboxes
• Monitor OpenText production transactions and identify failed or delayed transactions




• Perform initial triage and troubleshooting of EDI production issues
• Research transaction/data issues using OpenText and related internal systems
• Reprocess/retransmit failed transactions when appropriate
• Coordinate with GarPac/4GL teams when issues originate or require changes in the backend system
• Work with OpenText and other EDI providers on production incidents and connectivity issues
• Create, update and manage ServiceNow incidents, service requests and operational tasks
• Follow issues through resolution and provide clear status updates to the EDI team and business stakeholders
• Support Customer Service, Vendor Compliance and other business teams with day-to-day EDI questions
• Maintain operational documentation, recurring-issue notes and troubleshooting procedures
• Identify recurring production problems and escalate patterns to the internal EDI team for permanent resolution

Skills:
edi,opentext,servicenow,troubleshooting,production support,b2b,ansi

📌 EDI Production Support (India)
🏢 bloomfieldx
📍 India