Company Description TTL Holidays is a global B2B hotel distribution company connecting hotels and accommodation suppliers with travel businesses worldwide. Through its online B2B booking platform and API/XML connectivity, TTL Holidays provides travel agencies, tour operators, OTAs, corporate travel companies, and other partners access to over 1 million hotels with competitive net rates, live availability, and instant confirmations. The company’s technology and distribution network help partners efficiently integrate and sell global hotel inventory at scale. With offices in the UK, UAE, and Saudi Arabia, TTL Holidays combines international reach with solid regional expertise and 24/7 partner support. The business works with travel buyers, hotels and suppliers, and technology partners to expand global accommodation distribution and create new opportunities. Role Description The Customer Support Executive is responsible for providing timely, accurate, and professional assistance to TTL Holidays’ B2B partners using the company’s online booking platform and hotel distribution services. This is a full-time, on-site role based in Hyderabad, supporting travel agencies, tour operators, OTAs, and other partners with reservation queries, booking modifications, cancellations, and issue resolution. Day-to-day tasks include handling inbound calls, emails,



and chat inquiries; troubleshooting booking and system-related problems; coordinating with internal teams and hotel suppliers to resolve escalations; and ensuring service levels and response times are met. The role also involves maintaining detailed records of interactions, updating customer accounts, providing product and process guidance, and sharing feedback with the operations and product teams to improve partner experience. The Customer Support Executive is expected to deliver a high standard of customer service, maintain a professional demeanor in high-volume situations, and contribute to a collaborative team environment. Qualifications
• Strong customer service and communication skills, including explicit verbal and written communication, active listening, and a professional, partner-focused approach.
• Experience with CRM or ticketing systems, basic computer proficiency, and comfort working with online booking platforms and web-based tools.
• Problem-solving and analytical abilities to investigate booking issues, identify root causes, and propose practical solutions within defined processes.
• Organizational and time-management skills to handle multiple inquiries, prioritize tasks, and meet response and resolution targets.
• Ability to work in shifts to support global partners, with flexibility for weekend or holiday coverage as needed.
• Prior experience in travel, hospitality, or B2B customer support is preferred, especially handling hotel reservations or distribution systems.
• Minimum of a bachelor’s degree or equivalent experience in business, hospitality, tourism, or a related field.

📌 Customer Support Executive (Hyderabad)
🏢 TTL Holidays Global Hotel Distribution
📍 Hyderabad