Job Description
– PSFU CRE (Service) Company: Madhuban Toyota Department: Service

Location:
Worli & Kurla, Mumbai Job Responsibilities
• Make follow-up calls to customers after their vehicle servicing.
• Collect customer feedback regarding service quality and overall experience.
• Conduct customer satisfaction surveys and maintain feedback records.
• Address customer queries and coordinate with the Service Advisor or Service Team for resolution.
• Handle customer complaints professionally and ensure timely follow-up.
• Maintain customer databases and update feedback reports.
• Ensure a positive customer experience and improve customer satisfaction. Required Skills & Qualifications
• Graduate preferred.




• 1–3 years of experience in Customer Relationship Management (CRM), preferably in an automobile dealership's service department.
• Valuable verbal communication skills.
• Basic computer knowledge and MS Excel skills.
• Good telephone etiquette and customer-handling skills.
• Ability to manage customer complaints and follow-ups. Preferred Experience Candidates with experience in:
• Automobile dealership service CRM
• Post-Service Follow-Up (PSFU)
• Customer Relationship Executive (CRE)
• Customer Satisfaction (CSI) and feedback management
• Locations: Worli & Kurla, Mumbai

📌 CRE PSFU (Mumbai)
🏢 Madhuban Toyota India
📍 Mumbai