Key Responsibilities
1. End-to-End Experience Centre Management
• Take complete ownership of the experience centre's daily operations and overall business performance.
• Ensure smooth floor management, staff allocation, client movement, and showroom readiness.
• Maintain impeccable store aesthetics, visual merchandising, hygiene, and luxury brand standards.
• Oversee store administration, inventory coordination, maintenance, and vendor management. 2. Luxury Client Experience
• Ensure every customer receives a seamless, personalised, and premium experience from entry to closure.
• Build strong relationships with HNI clients, architects, interior designers, and business partners.
• Manage client escalations and ensure timely resolution of concerns.
• Maintain high customer satisfaction and service excellence. 3. Floor & Team Management
• Lead and supervise the entire experience centre team, including sales, design, and support staff.
• Monitor daily floor activities, employee productivity, attendance, grooming, and discipline.
• Conduct daily team briefings, performance reviews, and product knowledge sessions.
• Ensure effective coordination between internal departments for smooth client servicing. 4.



Reporting & Business Performance
• Monitor store KPIs, revenue, footfall, lead conversions, and team performance.
• Prepare daily, weekly, and monthly MIS reports.
• Identify operational gaps and implement improvement strategies.
• Ensure adherence to company SOPs and operational guidelines. Desired Candidate Profile
• Minimum 5+ years of experience managing luxury stores, premium showrooms, or experience centres.
• Preferably from luxury interiors, modular kitchens, premium furniture, home décor, or high-end lifestyle brands.
• Proven ability to independently manage complete store operations and floor activities.
• Strong sales orientation with experience handling high-ticket transactions and HNI clientele.
• Excellent communication, presentation, leadership, and interpersonal skills.
• Strong problem-solving abilities and a hands-on management approach.
• Well-groomed, qualified, customer-centric, and commercially driven. Key Skills Experience Centre Management | Floor Operations | Luxury Retail | Staff Management | HNI Client Management | Customer Experience

📌 Luxury Store Manager (Gurugram)
🏢 The Karighars
📍 Gurugram