Job Description
Role: EUC & M365 SME

Location:
Bangalore/Pune Job Summary – An EUC SME who is responsible for Build & managing the Microsoft technologies (Microsoft Exchange, Exchange Online, Sharepoint, Teams, Telephony, Endpoint Management using Intune ,Windows/Apple). Years Of Experience Needed – 12+ years of experience in leading the Solutions & Implementation of the M365 services that includes M365 and Intune Technical Skills
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• Microsoft 365 technical consulting across Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Intune and Microsoft Entra ID
• Microsoft 365 tenant assessment, solution design, migration planning, implementation and operational transition
• Microsoft 365 security, compliance and governance, including Conditional Access, MFA, data protection, retention and endpoint security controls
• PowerShell and Microsoft Graph automation for Microsoft 365 administration, reporting, configuration and remediation
• Experience in managing Microsoft Defender for O365 and Microsoft Exchange Advanced Threat Protection (ATP)
• Experience with complex e-mail filtering rules, Mail routing/management, SMTP connectors, Data Loss Prevention (DLP)
• RFP/RFI response experience, including requirements analysis, clarification questions, solution architecture, technical writing and compliance mapping
• Development of RFP solution assumptions, scope, deliverables, service models, transition plans, effort estimates, risks and dependencies
• Customer-facing workshops, discovery sessions, solution presentations and stakeholder management for Microsoft 365 transformation engagements
• Unified Communications and enterprise telephony services, including Microsoft Teams Phone, Direct Routing, Operator Connect,



PSTN connectivity and number management
• Unified Communications solution design and operational support covering voice routing, dial plans, call queues, auto attendants, session border controllers, monitoring and troubleshooting
• Unified Communications migration and transformation experience, including legacy PBX assessment, Teams Phone adoption, coexistence planning, user enablement and service transition
• Endpoint management experience using Microsoft Intune, ManageEngine Endpoint Central and other modern endpoint management platforms for Windows, macOS, iOS and Android devices
• Mobile Device Management experience covering device enrolment, configuration profiles, application deployment, compliance policies, remote actions, security controls and device retirement
• Implementation and operational support of BYOD and corporate-owned device programs, including Android Enterprise, Apple Automated Device Enrolment, application protection policies and conditional access integration
• Build & managing the solutions for the Microsoft Intune administration
• SCCM (legacy or hybrid environments)
• JAMF Pro / Apple Business Manager (Apple ecosystem)
• Device lifecycle management , Standard image / baseline configuration management
• Windows 11 administration (enterprise configuration) & Migration Certifications :
- Microsoft 365 Certified:



Administrator Microsoft 365 Certified: Administrator Expert Microsoft 365 Certified: Endpoint Administrator Associate Screening Questions :
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• Have you designed and implemented an Endpoint Management solution using Microsoft Intune in a production environment? (Yes/No)
• Have you led or been a key contributor in a Microsoft 365 implementation or migration project involving Exchange Online, Teams, SharePoint, or OneDrive? (Yes/No)
• Have you implemented Windows Autopilot for zero-touch device provisioning and onboarding? (Yes/No)
• Have you configured and managed Conditional Access, Compliance Policies, and Device Security policies through Intune and Microsoft Entra ID? (Yes/No)
• Have you played the role of the solutions architect in defining and proposing the right solutions for the customer ask
• Have you implemented or supported Microsoft Teams Phone, Direct Routing, Operator Connect, or other Unified Communications & Collaboration (UCC) solutions? (Yes/No)
• Have you integrated Microsoft Defender for Endpoint with Intune to enforce endpoint security and compliance controls? (Yes/No)
• Have you been responsible for end-to-end troubleshooting and operational support of Microsoft 365, Intune, and Teams services in an enterprise environment? (Yes/No)
• Do you possess experience in building/Integrating the AI based solutions
• Do you possess automation skills Candidate Should Demonstrate
• At least 5+ years of Microsoft 365 experience
• Hands-on M365 & Intune implementation experience
• Teams/Teams Phone deployment exposure
• Contemporary Workplace architecture knowledge
• Experience with the AI enabled solutions

📌 Infrastructure Servcs Mgr (Bengaluru)
🏢 Mphasis
📍 Bengaluru