Job Title: SAP Service Delivery Manager

Experience:
15+ Years

Location:
Chennai / Hyderabad Work Mode: Hybrid – 3 days in office Notice Period: 30 Days Industry Domain: Life Sciences / Pharma (Mandatory) Job Overview We are looking for an experienced SAP Service Delivery Manager with strong expertise in SAP S/4HANA and end-to-end Logistics modules to lead and manage large-scale SAP delivery for a Life Sciences / Pharmaceutical organization. The ideal candidate should have extensive experience in SAP service delivery, program management, stakeholder management, and large team leadership. The candidate must have a proven track record of managing complex SAP environments, driving service excellence, and ensuring delivery governance in regulated environments. The role involves overseeing a broad SAP module landscape, including EWM, PLM, Ariba, MDG, WIM, BASIS, Analytics, and Security.

Key Responsibilities
1. Service Delivery & Program Management
• Own end-to-end SAP service delivery, ensuring SLA, KPI, and operational targets are achieved.
• Lead large cross-functional SAP teams across onshore and offshore locations.
• Develop service delivery strategies, roadmaps, and continuous improvement plans.
• Manage service governance, steering committee meetings, status reviews, and escalations.
• Drive service transitions, AMS, and steady-state support for SAP S/4HANA. 2. Stakeholder & Client Management
• Act as the primary point of contact for business and IT stakeholders.
• Translate business requirements into delivery plans.
• Manage stakeholder expectations, priorities, and escalations.
• Work closely with Life Sciences / Pharma business leaders to ensure regulatory and compliance requirements are met. 3. SAP S/4HANA & Logistics Delivery




• Lead SAP S/4HANA delivery across end-to-end Logistics modules, including EWM and WIM.
• Oversee delivery and support across PLM, Ariba, MDG, BASIS, Analytics, and Security.
• Ensure integration across supply chain, procurement, warehouse, and master data processes.
• Drive SAP roadmaps, upgrades, releases, and system optimization. 4. Team & People Leadership
• Build, lead, and mentor large SAP teams, including managers, architects, consultants, and support staff.
• Manage team structure, resource allocation, capacity planning, and utilization.
• Drive performance management, talent development, and retention. 5. Governance, Risk & Compliance
• Ensure compliance with Life Sciences / Pharma regulatory requirements, including GxP, validation, audit readiness, and data integrity.
• Manage risks, change control, and quality assurance.
• Ensure SAP security, access control, and audit compliance.
• Establish ITIL-aligned incident, problem, and change management processes. 6. Vendor & Contract Management
• Manage SAP vendors, implementation partners, and managed service providers.
• Oversee SOWs, SLAs, and vendor contract performance.
• Ensure quality, cost efficiency, and timely delivery. 7. Continuous Improvement
• Identify opportunities for process improvements, automation, and cost optimization.




• Leverage analytics to measure service performance.
• Stay updated with SAP S/4HANA innovations and industry best practices. Required Skills & Experience
• 15+ years of overall SAP experience.
• Proven experience as an SAP Service Delivery Manager / Program Manager / Delivery Lead.
• Strong experience with SAP S/4HANA.
• End-to-end SAP Logistics module experience.
• Experience managing large, distributed SAP teams across onshore/offshore locations.
• Mandatory Life Sciences / Pharma domain experience.
• Strong knowledge of SAP EWM, PLM, Ariba, MDG, WIM, BASIS, Analytics, and Security.
• Understanding of integrated SAP supply chain, procurement, warehouse, and master data processes.
• Experience with ITIL service management and AMS delivery models.
• Excellent stakeholder management, client communication, and executive presentation skills.
• Robust program management, risk management, and decision-making abilities.
• Excellent vendor management, negotiation, and conflict-resolution skills. Preferred Qualifications
• SAP certifications in S/4HANA, EWM, Ariba, MDG, or related modules.
• Experience with GxP validation, audit readiness, and Pharma compliance.
• Experience with ServiceNow or similar ITSM tools.
• Exposure to Agile / Hybrid delivery models and SAP Activate methodology. Key Competencies
• SAP Service Delivery & Program Management
• SAP S/4HANA & Logistics
• Stakeholder & Client Management
• Large Team Leadership
• Life Sciences / Pharma Domain Expertise
• Governance, Risk & Compliance
• Vendor & Contract Management
• Continuous Improvement
• ITIL / AMS Service Management

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