Responsibilities
• Communicate with the customer and sell the complete product description
• Influencing and selling jewelry
• Addressing all customer queries
• Following up with the customers
• Ensure that the store is clean, safe, and presentable for customers
• Completing payment transactions; preparing merchandise for delivery
• Contributes to team effort by accomplishing related results as needed.
• Maintains inventory by checking merchandise to determine inventory levels; and anticipating customer demand.
• Prepares sales and customer relations reports by analyzing and categorizing sales information; identifies and investigates customer complaints and service suggestions.
• Retaining the existing or new customers
• Maintain and monitor store inventory
• Coordinating with inter-departmental personnel
• Working on ERP systems, Magento, Ameo, etc. Skills Required:
• Communication
- Excellent spoken & written communication skills in English & regional language




• Computer operating knowledge
• Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP
• Excellent in Excel/spreadsheet Knowledge
• Knowledge of handling Retail Store Operations
• Selling & customer service
• Good knowledge of Jewellery
- Gold, Diamond, Platinum, and Silver will be an added advantage
• MIS Reporting Education
• Bachelor's degree from a reputed university/college
• MS Office & proficiency in Excel is a must Experience
• Minimum 4-5 years of relevant experience in front-end retail operations as Asst.
Manager/Store Manager. Preferably with an established Retail Brand
• Experience in handling customer queries & grievance handling Ability to work under a versatile schedule, including evenings and weekends. Extended

working hours
during festive and seasonal times. Shift timing
- 9 hours with strict adherence.

📌 Store Manager (Gurugram)
🏢 CaratLane - A TATA Product
📍 Gurugram