Company Description Koenig Solutions Pvt. Ltd. is a global education provider with over three decades of experience, focused on making high-quality, accessible training available to learners worldwide. Partnering with leading technology companies such as Microsoft, AWS, and Oracle, Koenig offers more than 5,000 courses delivered by a team of over 300 experienced trainers. The company emphasizes customer-centric values, flexible learning options, and creative approaches, including AI-driven personalization and its Fluid Classroom Concept. Founded in 1993, Koenig has grown from a local provider to a leading education powerhouse with a presence in over 12 countries and recognition such as Microsoft’s Learning Partner of the Year. Its mission is to help individuals achieve financial stability, respect, and peace of mind through skills-based education and continuous learning. Role Description The Customer Success Manager is a full-time, remote role responsible for ensuring that learners and corporate clients achieve their desired outcomes from Koenig’s training solutions. This role involves onboarding new customers, understanding their goals, and guiding them through appropriate course selections and learning pathways. The Customer Success Manager will monitor customer engagement and satisfaction, address inquiries and issues promptly, and coordinate with internal teams to resolve escalations and improve service quality.



They will analyze usage and feedback data to identify trends, risks, and opportunities for customer retention and growth, while proactively nurturing long-term relationships. The role also includes preparing status reports, conducting review meetings, and contributing insights to enhance customer experience and support continuous improvement of Koenig’s offerings. Qualifications
• Strong customer satisfaction and customer service skills, with a focus on delivering a positive and consistent learner experience.
• Demonstrated relationship building and customer retention abilities to foster trust and long-term partnerships.
• Solid analytical skills to interpret customer data, identify patterns, and recommend actionable improvements.
• Excellent communication and interpersonal skills, including clear written and verbal communication with diverse stakeholders.
• Previous experience in customer success, account management, or client services, preferably in education, training, or SaaS.
• Ability to work independently in a remote environment, manage multiple accounts, and prioritize tasks effectively.
• Comfort with digital tools, CRM platforms, and basic reporting; familiarity with online learning platforms is an advantage.
• Bachelor’s degree in Business, Communications, Education, or a related field (or equivalent practical experience).

📌 Customer Success Manager (India)
🏢 Koenig Solutions
📍 India