Role Description We are seeking an experienced L2 AWS DevOps & BAU Support Engineer with a minimum of 4 years of relevant experience to support cloud infrastructure, DevOps activities, and day-to-day BAU operations. The role focuses on maintaining reliable AWS environments, supporting deployment activities, resolving technical incidents, and ensuring smooth production operations.

Key Responsibilities
• Provide L2 AWS DevOps support, investigating and resolving infrastructure and deployment-related incidents within agreed SLAs.
• Perform BAU operations, including daily health checks, incident triage, service requests, routine maintenance, and production support.
• Monitor cloud infrastructure health, capacity, availability, and security.
• Troubleshoot infrastructure, Linux server, network connectivity, access, deployment, and performance issues.
• Support and maintain deployment pipelines and troubleshoot build and deployment failures.
• Support releases, rollbacks, and production deployment activities.




• Automate routine operational activities and improve support efficiency.
• Perform approved patching, configuration changes, and infrastructure updates.
• Monitor backup activities and perform restoration checks according to operational procedures.
• Manage incidents, problems, and changes in line with established support processes.
• Contribute to root cause analysis and corrective actions to reduce recurring incidents.
• Escalate complex issues to L3 teams with explicit diagnostic information.
• Maintain operational runbooks, knowledge articles, configuration records, and support handover documentation.
• Coordinate with application, infrastructure, security, and development teams to resolve production issues.
• Participate in on-call or out-of-hours support as required. Skills AWS DevOps, BAU Operations

📌 AWS DevOps (Chennai)
🏢 UST
📍 Chennai