Role Description The Product Support Analyst is a full-time, on-site role based in the Pune Division. This role involves providing application and product support to customers, troubleshooting issues, and coordinating with internal technical teams to ensure timely resolution. The analyst will handle customer inquiries, document and track incidents, and maintain accurate support records in line with service-level expectations. Day-to-day responsibilities include analysing recurring problems, suggesting product or process improvements, and contributing to knowledge base articles. The role focuses on sustaining high levels of customer satisfaction through clear communication, proactive follow-ups, and professional support delivery. What We Are Looking For We are looking for someone who is customer-focused, proactive, and eager to learn. The ideal candidate should be comfortable interacting with international customers, taking ownership of onboarding activities, and working collaboratively with internal teams. Strong communication, attention to detail, and the ability to build trust with customers are essential for this role. Qualifications
• 1–3 years of experience in Customer Success, Client Onboarding, Implementation, Technical Support, or a similar customer-facing role.
• Strong Product Support and Application Support skills to assist customers in effectively using VARStreet’s platform.
• Solid Analytical Skills to diagnose issues, interpret data, and identify root causes and trends.
• Customer Support and Customer Satisfaction skills to manage inquiries, resolve concerns, and maintain positive relationships.
• Excellent written and verbal communication skills and ability to explain technical concepts in easy terms.
• Experience with SaaS products, CRM or ticketing tools, and basic understanding of IT or eCommerce workflows is preferred.
• Ability to work on-site in Pune Division, collaborate with cross-functional teams, and manage multiple cases simultaneously.
• Bachelor’s degree in Computer Science, Information Technology,



Business, or a related field, or equivalent practical experience. Work Schedule
• Night Shift: The role will support customers primarily based in the United States and Canada, so the

working hours
will align with US/Canada business hours.
• Hybrid Work Model: The position will follow a hybrid working arrangement, with a combination of office and remote work as per company policy. Good to Have
• Experience working with SaaS or cloud-based products.
• Experience onboarding customers in the US or Canadian markets.
• Experience with eCommerce, CRM, ERP, quoting, procurement, or similar business applications.
• Basic understanding of APIs, integrations, or software configurations.
• Experience conducting product training or demonstrations. Why Join VARStreet?
• Work with international customers across the US and Canada.
• Gain hands-on experience with a B2B SaaS product.
• Opportunity to develop skills in customer onboarding, implementation, and customer success.
• Work closely with cross-functional teams including Product, Support, Sales, and Account Management.
• Be part of a collaborative and growing team. Company Description VARStreet Inc. is an all-in-one business management platform designed for IT and office supplies value-added resellers, managed service providers, and B2B technology solution providers to sell, quote, procure, and scale more efficiently. Since 1999, VARStreet has helped resellers modernize operations by integrating quoting, aggregated product catalog, procurement, eCommerce, CRM, and automation into a single platform. Its powerful aggregated catalog includes millions of hardware, software, and office supply SKUs from over 50 leading North American distributors, delivering real-time pricing, availability, and rich product content. VARStreet’s advanced CPQ engine and PunchOut integrations enable complex configurations, dynamic pricing, and seamless enterprise and public-sector buying. The platform also streamlines procurement and order fulfillment, reducing errors and operational overhead across the quote-to-cash lifecycle.

📌 Product Support Analyst (Pune)
🏢 VARStreet
📍 Pune