L2 Support (IBM APPs / Openshift)

Location:
Chennai

Experience:
3+ Years Work Timings: 24×7 rotational shifts, including weekends and holidays as required Work Mode: Work from Office Certification: DO180, DO280 (To be done after joining) About NuSummit Technologies NuSummit Technologies is an India-headquartered IT services and digital transformation company specializing in Banking, Financial Services, Insurance (BFSI), Capital Markets, Cybersecurity, Cloud, Data & Analytics, AI, and Digital Engineering solutions. The company emerged from the rebranding of NSEIT's technology business and is backed by Investcorp. Role Overview We are looking for an experienced L2 Support Engineer with strong hands-on expertise in IBM Cloud Pak for Integration (CP4I) and Red Hat OpenShift. The candidate will be responsible for platform support, incident troubleshooting, configuration and upgrades, disaster recovery readiness, and coordination with L1 teams, vendors, and cross-functional technical teams to maintain platform availability and operational stability.

Key Responsibilities
• Provide L2 technical support for CP4I and OpenShift platforms, ensuring service availability and operational stability.
• Support, monitor, and guide the L1 support team in daily activities.




• Take ownership of issues escalated by L1 and handle complex incidents to minimize service disruptions and downtime.
• Perform in-depth incident analysis, troubleshooting, and resolution of platform-related issues.
• Coordinate with application, server, storage, security, and network teams during planned changes and incident resolution.
• Perform installation, configuration, maintenance, and upgrades of platform components.
• Define and configure monitoring parameters to proactively identify platform issues.
• Support configuration and data migration activities during upgrades, wherever required.
• Test and validate disaster recovery (DR) readiness, failover behaviour, and recovery procedures.
• Raise, track, and manage vendor support cases and handle escalations with relevant vendors or bank teams.
• Prepare and maintain runbooks, Standard Operating Procedures (SOPs), and operational documentation.
• Support audits, compliance reviews, SLA/KPI reporting, and change management activities.
• Ensure adherence to operational processes and support requirements in a 24×7 workplace. DO180 / Red Hat OpenShift Administration certification is relevant to the role. Candidates must have the mandatory CP4I and OpenShift hands-on experience, irrespective of other certifications

📌 Support (Chennai)
🏢 NuSummit
📍 Chennai