We are looking for a proactive and detail-oriented CRM Trainee to support our Customer Relationship Management operations. The candidate will be responsible for managing customer information, coordinating with internal teams, tracking customer queries, maintaining records, and ensuring smooth communication throughout the customer journey.

Key Responsibilities
1. Customer Relationship Management
• Handle customer queries, requests, and follow-ups.
• Maintain positive relationships with customers through timely communication.
• Coordinate with customers to ensure a smooth service experience. 2. CRM Data Management
• Maintain and update customer information in the CRM system.
• Ensure accurate data entry and proper documentation.
• Track customer interactions, complaints, and service requests. 3. Internal Coordination
• Coordinate with sales, operations, technical, and project teams.
• Follow up on pending tasks and ensure timely resolution of customer issues.
• Share relevant customer updates with concerned departments. 4. Reporting & Monitoring
• Prepare daily, weekly, and monthly CRM reports.
• Track customer requests, complaints, and resolution status.




• Monitor customer satisfaction and identify areas for improvement. 5. Process Management
• Assist in streamlining CRM processes and workflows.
• Ensure proper tracking of customer journeys and service milestones.
• Support the team in improving customer experience and operational efficiency. Required Skills
• Good verbal and written communication skills.
• Basic knowledge of MS Excel and Google Sheets.
• Valuable coordination and follow-up skills.
• Attention to detail and data management abilities.
• Problem-solving and multitasking skills.
• Willingness to learn CRM software and business processes.
• Basic understanding of customer relationship management is an advantage. Preferred Candidate Profile
• Fresh graduates looking to build a career in CRM and customer relationship management.
• Candidates with a customer-first attitude and a proactive approach.
• Ability to work collaboratively with cross-functional teams.
• Organized, responsible, and comfortable working with data and reports.

📌 CRM Trainee (Gurugram)
🏢 Sadbhav Futuretech
📍 Gurugram