# Technical Lead – Application Operations
•

Experience:
*
* 12–16 Years
•

Location:
*
* Pune
• Work Mode:*
* Work From Office
• Notice Period:*
* Immediate to 45 Days ### Position Overview We are looking for an experienced Technical Lead to oversee application operations, production support, and service delivery for enterprise-level business applications. The role requires a strong technical professional with expertise in Microsoft technologies, particularly C#/.
NET, Azure, and SQL Server, along with the ability to lead technical teams, resolve complex production issues, and maintain application stability. The ideal candidate should combine hands-on troubleshooting capabilities with team leadership, stakeholder coordination, and operational process management. ###

Key Responsibilities
1. Application Operations & Technical Support(927)
• Oversee day-to-day application operations and ensure the availability and reliability of critical business applications.
• Investigate complex production issues involving application code, databases, APIs, integrations, and cloud-hosted environments.
• Work directly with engineering teams to identify technical defects and implement permanent resolutions.
• Monitor application health, identify performance bottlenecks, and proactively address operational risks.
• Ensure effective handling of production escalations and critical business-impacting incidents. 2. Team Management & Development
• Lead and mentor application support professionals, providing technical guidance and helping improve their troubleshooting capabilities.
• Manage work allocation, shift coverage, escalation responsibilities, and knowledge-sharing activities.
• Conduct regular technical reviews, team discussions, and individual performance assessments.
• Develop team competencies through structured coaching and continuous learning.
• Build a collaborative environment focused on accountability, ownership, and timely delivery. 3. Incident, Problem & Service Management
• Drive incident resolution activities, including prioritization, investigation, escalation, and closure.




• Conduct Root Cause Analysis (RCA) for major and recurring production issues.
• Ensure corrective and preventive measures are implemented to minimize repeat incidents.
• Monitor service performance against defined SLAs and operational KPIs.
• Prepare periodic service reports covering incident trends, resolution timelines, application availability, and improvement areas.
• Ensure adherence to established change management, deployment, and release procedures. 4. Technical Expertise & Cloud Operations
• Provide technical guidance for applications developed using C#, ASP.
NET, .
NET Framework, and .
NET Core.
• Troubleshoot application-level issues through code analysis, log inspection, debugging, and performance diagnostics.
• Support applications deployed on Microsoft Azure and utilize monitoring solutions such as Azure Monitor, Application Insights, and Log Analytics.
• Perform database-level investigation using SQL Server, including complex query analysis and troubleshooting.
• Work with REST APIs, JSON, IIS, CI/CD workflows, Git repositories, and deployment processes.
• Coordinate with Development, DevOps, Cloud, and infrastructure teams to resolve cross-functional technical issues. 5. Service Delivery & Stakeholder Coordination
• Collaborate with business users, Product teams, engineering teams, and external vendors to ensure smooth application operations.
• Communicate production risks, service disruptions, and resolution progress effectively to stakeholders.
• Participate in critical incident bridges and provide technical direction during escalations.
• Coordinate support activities across different time zones and ensure smooth operational handovers.
• Identify opportunities for process optimization, support automation,



and improved service delivery. ### Mandatory Technical Skills
• Strong experience in enterprise application support and production operations.
• Hands-on experience of C#, ASP.
NET, .
NET Framework, and/or .
NET Core.
• Ability to trace application code and diagnose production issues independently.
• Strong experience with Microsoft SQL Server, SQL queries, and database troubleshooting.
• Practical exposure to Azure-hosted applications and cloud monitoring tools.
• Good understanding of REST APIs, JSON, IIS, Git, CI/CD, and release management.
• Experience managing production incidents, problem resolution, RCA, and service improvements.
• Robust understanding of ITIL-based service management processes.
• Experience defining and tracking SLA compliance, operational metrics, and support KPIs.
• Exposure to round-the-clock production support, on-call responsibilities, and escalation management. ### Experience & Leadership Expectations
• Previous experience leading Application Support or Production Support teams.
• Ability to manage technical escalations while remaining actively involved in troubleshooting.
• Strong mentoring and technical coaching capabilities.
• Experience working with globally distributed teams and multiple stakeholders.
• Excellent verbal and written communication skills.
• Ability to independently manage priorities and make decisions during critical production situations. ### Preferred Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• ITIL 4 certification.
• Microsoft Azure certifications such as AZ-104, AZ-204, AZ-305, or AZ-400.
• Exposure to Azure DevOps, GitHub, and enterprise ITSM platforms.
• Experience working in 24/7 support or follow-the-sun operational environments.
• Interview Process:*
* Two Technical Rounds, One Client Discussion, followed by HR.

Skills:
azure,sql,.net framework,itil-based service management,communication,ci/cd,sql queries,.net core,sql server,asp.net,rest apis,c#,git

📌 Technical Lead (Pune)
🏢 Umanist NA
📍 Pune