Job Description
for Manager Business Process Transformation
- Pune Magarpatta (Immediate Joiners) To Know about Globalstep please click below About GlobalStep
- GlobalStep Work Mode
- Work from Office Shift Timing
- 3:00 PM – 12:00 AM What We Are Looking For
• 8–14 years in Business Process Management, Process Excellence, Business/Operational Transformation, Consulting, or PMO.
• Proven experience mapping, documenting, and redesigning AS-IS/TO-BE workflows.
• Solid analytical capability and root-cause/gap analysis skills.
• Excellent documentation skills — process maps, SOPs, BPMN diagrams, BRDs.
• Strong stakeholder management across functions and seniority levels.
• Experience facilitating workshops and requirement-gathering sessions.
• Comfort operating in ambiguity, creating structure from scratch. Also, Valuable
• Experience in IT services, gaming, BPO, GCC, technology, or consulting environments.
• Exposure to global delivery models and distributed teams.
• Familiarity with process frameworks (eTOM, Lean Six Sigma, DMAIC) and mapping tools (Visio, Signavio, ARIS, BPMN 2.0).
• Experience with RPA discovery, process mining, or AI-readiness initiatives. What You Will Own




• Process Discovery & Mapping — Study how work actually gets done across departments; map current-state workflows including handoffs, dependencies, approvals, and decision points using structured methodologies (BPMN or equivalent).
• Future-State Workflow Design — Design optimized, scalable future-state workflows for project execution, escalation management, reporting, and client integration.
• Requirements Definition — Translate workflows into structured functional/operational requirements for technology and implementation teams.
• Consultant & Vendor Coordination — Act as the primary process-oriented counterpart for external consultants and implementation partners.
• Cross-Functional Alignment — Facilitate workshops and drive alignment across Operations, Delivery, PMO, IT, HR, and Finance.
• Transformation Program Support — Break enterprise transformation initiatives into actionable workflow components.
• Documentation & Knowledge Structuring — Own SOPs, process maps, workflow diagrams, and a centralized process repository.
• AI Automation Readiness — Decompose processes into task-level activities, decision rules, and exception paths to identify automation/AI opportunities.

📌 Manager Business Process Transformation (India)
🏢 GlobalStep
📍 India