Company Description SOFTURECS AI LABS PVT LTD is a technology-focused organization that works with modern software and AI-driven solutions. The company values innovation, continuous learning, and practical problem-solving. Team members collaborate to support clients and internal projects through reliable technical and customer-focused services. Joining SOFTURECS AI LABS offers exposure to real-world technology environments and opportunities to develop professional skills. The work culture encourages growth, accountability, and explicit communication. Role Description The Technical Support Intern (Hindi Must) will work full time on-site at the Hyderabad office, providing first-level support to users and customers in Hindi and English. Daily tasks include responding to support queries, diagnosing basic technical issues, and assisting in troubleshooting hardware, software, or application-related problems. The intern will document issues, update tickets, and follow standard procedures to ensure timely resolution and customer satisfaction. The role involves collaborating with senior support team members, escalating complex problems, and tracking recurring issues to support process improvements.



The intern will also participate in knowledge base updates and maintain clear, professional communication with customers and colleagues. Qualifications
• Strong Technical Support and Troubleshooting skills, with the ability to understand and resolve basic technical issues.
• Customer Support and Customer Satisfaction focus, with a professional and empathetic communication style.
• Positive Analytical Skills for identifying root causes, prioritizing issues, and following structured problem-solving steps.
• Proficiency in Hindi (mandatory) and English for verbal and written communication.
• Basic understanding of computer systems, software applications, and internet technologies.
• Ability to work on-site in Hyderabad, manage time effectively, and follow guidelines and processes.
• Enrollment in or completion of a relevant diploma or degree (e.g., Computer Science, IT, Engineering, or related field) is preferred.
• Willingness to learn, adaptability to a fast-paced workplace, and a collaborative, respectful attitude.

📌 Technical Support Intern Hindi Must (Hyderabad)
🏢 SOFTURECS AI LABS
📍 Hyderabad